Num relance
- Tarefas: Apoiar viajantes italianos e portugueses com um atendimento excepcional.
- Empresa: Líder global em experiência do cliente, focado em inovação.
- Benefícios: Salário competitivo, seguro de saúde, e oportunidades de desenvolvimento profissional.
- Outras informações: Treinamento completo fornecido e contrato de trabalho estável.
- Porquê este emprego: Trabalhe num ambiente multicultural e faça a diferença na experiência dos clientes.
- Qualificações: Fluência em português e italiano, com habilidades de comunicação fortes.
O salário previsto situa-se entre 18900 - 23100 € por ano.
Workster is partnering with a leading global customer experience provider to recruit an
Italian-speaking Customer Support Specialist for a major national airline project .
In this role, you will assist travelers from the Italian and Portuguese markets, ensuring an excellent service experience through clear communication, empathy, and efficiency.
Your Role
Provide customer assistance via phone and email in Italian and Portuguese.
Support inquiries related to flights, bookings, ticket changes, and loyalty programs.
Guide customers through procedures and follow up on ongoing cases.
Manage and record all interactions in the CRM system accurately.
Handle offline tasks such as emails, forms, and tickets when required.
Ensure service quality by following company standards and escalation procedures.
Maintain productivity and service levels that meet or exceed performance goals.
Your Qualifications
Fluent in Portuguese (C1) and Italian (b2h)— both written and spoken.
Strong communication and active-listening skills.
Customer-focused mindset and professional phone etiquette.
Previous customer service experience is an advantage but not mandatory — full training provided.
Ability to multitask, manage information precisely, and remain calm under pressure.
Must be eligible to work in Portugal (Portuguese or Brazilian nationality accepted).
Knowledge of English (A2–B1) is a plus for internal communication.
The Offer
Full-time, 40 h/week on a rotational schedule, Monday – Sunday, 07:00 – 24:00.
Training period: ~20 working days, fully paid upon successful completion.
Employment contract with long-term stability (12 months, renewable).
Base salary + holiday and Christmas allowances (paid monthly).
Meal allowance on a prepaid card, tax‑free.
Private health insurance from day 1 of the employment contract.
Modern office in Lisbon.
Opportunities for career development within an international company.
Inclusive and multicultural team environment where initiative is valued.
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Empregador para Portuguese/Italian Customer Relations Advisor: Workster Jobs
A Workster, em parceria com uma BPO multinacional, oferece um ambiente de trabalho dinâmico e colaborativo, ideal para profissionais que desejam crescer na área de recrutamento. Com oportunidades de desenvolvimento contínuo e uma cultura inclusiva, os colaboradores são incentivados a construir relacionamentos significativos enquanto ajudam a moldar equipes diversificadas em todo o mundo. Junte-se a nós e faça parte de uma empresa que valoriza a inovação e a excelência no recrutamento.
