Num relance
- Tarefas: Oferecer suporte excepcional ao cliente em italiano e resolver questões de forma eficaz.
- Empresa: Fornecedor internacional líder em experiência do cliente com uma equipa dinâmica em Lisboa.
- Benefícios: Salário competitivo, bónus de desempenho, seguro de saúde e trabalho híbrido.
- Outras informações: Oportunidades de crescimento e mobilidade interna numa empresa estável.
- Porquê este emprego: Trabalhe num ambiente moderno e faça a diferença na experiência do cliente.
- Qualificações: Fluência em italiano e experiência em atendimento ao cliente são preferíveis.
O salário previsto situa-se entre 24300 - 29700 € por ano.
Workster is partnering with a leading international customer experience provider to recruit an Italian Client Advisor for a dynamic Lisbon-based team.
In this role, you will deliver high-quality client support and personalised service to Italian-speaking customers, handling enquiries, account assistance and issue resolution while promoting relevant products and creating excellent customer experiences.
Your Role
Provide exceptional customer service in Italian for inbound and outbound enquiries via phone, email and chat.
Assist customers with account queries, product information, service activations, modifications and cancellations.
Advise customers on product features, eligibility and requirements to ensure appropriate solutions are provided.
Identify opportunities to upsell or cross-sell relevant services and add-ons while prioritising customer needs.
Manage CRM and internal systems accurately to record interactions, follow-ups and case notes.
Resolve complaints and service issues with empathy, ownership and timely escalation when necessary.
Collaborate with internal teams and external partners to ensure smooth service delivery and problem resolution.
Meet individual and team KPIs for quality, efficiency and customer satisfaction.
Contribute to continuous improvement by sharing customer feedback and proposing process enhancements.
Your Qualifications
Native or C2 level Italian (spoken and written).
English at B2 level or higher.
At least 1–2 years’ experience in customer service, client support or a related role is preferred.
Strong communication and interpersonal skills with a customer-first mindset.
Ability to work accurately under pressure and manage multiple enquiries simultaneously.
Familiarity with CRM systems and standard office software is an advantage.
Problem-solving skills and the ability to handle escalations calmly and professionally.
Organised, detail-oriented and comfortable working in a fast-paced, metrics-driven environment.
Eligible to work in Portugal and able to commute to the Lisbon office as required.
The Offer
Full-time position with fixed weekday working hours.
Hybrid work model following training and probation (partial work from home based on performance).
Competitive salary with performance-based bonus opportunities.
Welcome bonus during the first year.
Private health and life insurance from day one (including dental and vision where applicable).
Daily meal allowance via prepaid card and transport allowance where applicable.
Access to corporate wellbeing initiatives and local benefits.
Relocation support package available for international candidates.
Stable international project with clear progression and internal mobility opportunities in a modern Lisbon office.
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Empregador para Italian Client Advisor – Lisbon: Workster Jobs
A Workster, em parceria com uma BPO multinacional, oferece um ambiente de trabalho dinâmico e colaborativo, ideal para profissionais que desejam crescer na área de recrutamento. Com oportunidades de desenvolvimento contínuo e uma cultura inclusiva, os colaboradores são incentivados a construir relacionamentos significativos enquanto ajudam a moldar equipes diversificadas em todo o mundo. Junte-se a nós e faça parte de uma empresa que valoriza a inovação e a excelência no recrutamento.
