Num relance
- Tarefas: Oferecer suporte ao cliente em francês ou espanhol, resolvendo dúvidas e problemas.
- Empresa: Trusoft Limited, uma empresa inovadora de transformação digital.
- Benefícios: Salário competitivo, ambiente colaborativo e oportunidades de crescimento profissional.
- Outras informações: Trabalho dinâmico em Porto, ideal para quem busca experiência em tecnologia.
- Porquê este emprego: Faça a diferença na vida dos clientes com soluções tecnológicas adaptáveis.
- Qualificações: Habilidades em atendimento ao cliente e fluência em francês ou espanhol.
O salário previsto situa-se entre 24300 - 29700 € por ano.
Company Description Trusoft Limited is a digital transformation company specializing in the design and development of adaptable software solutions for local and international markets.
The organization delivers bespoke products and platforms for the educational, medical, and financial sectors.
Trusoft aims to transform the technological landscape in Nigeria by creating software that improves everyday life for consumers.
Its solutions are driven by insight, value, quality, and a strong commitment to continuous improvement.
The company works collaboratively with clients to deliver successful projects that provide clear value for money.
Role Description The Customer Service Exec [French or Spanish] is a full-time, on-site role based in Porto.
This position involves providing high-quality customer support in French or Spanish through phone, email, and chat, ensuring prompt and accurate responses to inquiries.
The role includes resolving customer issues, guiding users through product features, and escalating complex cases when necessary.
The Customer Service Exec will maintain detailed records of interactions, monitor customer satisfaction, and collaborate with internal teams to improve service processes.
The individual will also contribute to customer service documentation and participate in training to stay informed about product updates and best practices.
Qualifications
Strong Customer Service and Customer Support skills, with the ability to handle inquiries and resolve issues effectively.
Experience in Customer Satisfaction and Customer Service Management, including tracking feedback and supporting service improvements.
Excellent Interpersonal Skills for building positive relationships with customers and collaborating with colleagues.
Fluency in French or Spanish, with good command of English for internal communication.
Previous experience in a customer-facing role, preferably in a technology or software company.
Ability to work on-site in Porto, manage time effectively, and stay organized in a fast-paced environment.
Proficiency with common customer service tools, CRM systems, and basic office software.
Relevant education or training in business, communication, languages, or a related field is an advantage.
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Empregador para Customer Service Exec in Porto: Trusoft Limited
A nossa empresa é um excelente empregador, oferecendo um ambiente de trabalho colaborativo e profissional, ideal para quem procura desenvolver as suas competências em atendimento ao cliente e suporte técnico. Com formação abrangente e um salário competitivo, valorizamos a atitude focada no cliente e proporcionamos oportunidades de crescimento pessoal e profissional, tudo isso em um local dinâmico e impulsionado pela tecnologia.
