Num relance
- Tarefas: Apoiar clientes com consultas via chat, chamada ou email, garantindo uma experiência excelente.
- Empresa: Banco digital inovador que transforma a forma como gerimos o dinheiro.
- Benefícios: Salário competitivo, ambiente flexível e oportunidades de crescimento profissional.
- Outras informações: Ambiente dinâmico com foco na evolução e no apoio ao cliente.
- Porquê este emprego: Faça a diferença na vida dos clientes com um serviço ao cliente excepcional.
- Qualificações: Fluência em italiano e experiência em serviços financeiros.
O salário previsto situa-se entre 28350 - 34650 € por ano.
Are you passionate about delivering exceptional customer support and making a real impact?
As a Customer Operations Agent, you'll be the first point of contact for our customers – whether it's via phone, email, or chat – resolving enquiries quickly and effectively.
Our Client
Is a game-changing digital bank that is redefining the way we manage money.
They entered the scene with a bold vision: to make banking smart, transparent, and truly customer-focused.
No more confusing fees, no more waiting in lines, just a sleek, intuitive app that puts users in full control of their finances.
From instant notifications to budgeting tools and fee‐free spending abroad, it quickly became the go-to choice for a new generation.
It's not just a bank – it's banking the way it should be.
What you'll do Resolve a wide range of customer queries via chat, call, or email, aiming for first-contact resolution while providing an excellent experience;
Own customer issues end-to-end, including complex cases, while building trust and embodying the company's values;
Support fraud investigations, dispute resolution (including chargebacks), and complaints with care, fairness, and attention to detail;
Identify and assist vulnerable customers, making necessary adjustments and escalating when needed;
Remain flexible and responsive to changing business and customer needs.
C1/C2 level of Italian and at least 1 year of experience in Banking, Financial Services, or Insurance;
Proficiency in English (B2);
Minimum academic qualifications: 12th grade;
Previous experience in supporting vulnerable customers, and complaints handling, or Fraud and Disputes with experience of Mastercard or Visa scheme rules (minimum of 12 months);
Experience in practicing excellent customer service principles;
Prior demonstrated experience of working to targets.
Empregador para Customer Operations Agent For Banking - Italian Speaker in Lisbon: Tp Portugal
A nossa empresa é reconhecida como um dos melhores locais para trabalhar em Portugal, oferecendo um ambiente de trabalho colaborativo e inclusivo. Com um pacote de realocação atrativo, garantimos que os nossos colaboradores se sintam apoiados desde o primeiro dia, enquanto desfrutam de oportunidades de crescimento profissional e desenvolvimento contínuo. Junte-se a nós em Lisboa e faça parte de uma equipa que valoriza a excelência no atendimento ao cliente e promove uma cultura de inovação e respeito.
