Num relance
- Tarefas: Gerir uma equipa, analisar KPIs e preparar relatórios diários.
- Empresa: Consultoria de recursos humanos com 15 anos de experiência.
- Benefícios: Salário atrativo, bónus por desempenho e seguro de saúde.
- Outras informações: Oportunidade de trabalho híbrido e apoio psicológico para colaboradores.
- Porquê este emprego: Desenvolve a tua carreira num ambiente dinâmico e inovador.
- Qualificações: Licenciatura e experiência em gestão de equipas em Contact Center.
O salário previsto situa-se entre 25000 - 27000 € por ano.
At Talent Search People, we are a human resources consultancy specializing in connecting talent with leading companies.
With over 15 years of experience, we select professionals with diverse specializations.
We also offer RPO services to optimize talent acquisition in companies.
On this occasion, one of our leading clients in the industrial sector is looking for a Billing Supervisor with a native or bilingual German level in Porto.
What will you do?
You will be responsible for the team management, focus audit on agents' performance, 1:1 conversations and follow-ups.
KPI's analysis and reporting of results.
Daily preparation of reports based on KPI's: daily, weekly, monthly, quarterly and annual.
Creation and maintenance of internal work instructions and support materials.
Selection of personnel, initial training for new hires and continuous training.
Ensure compliance with operational standards, quality and GDPR.
Maintenance and update of internal procedures of the Department.
Coordination with different business areas to ensure alignment of processes/procedures.
Agents support and resolution of doubts regarding procedures.
Coordination with team leaders in Spain regarding work schedules, task monitoring and absentee control.
Who are we looking for?
You are the perfect candidate if you have
You have a Bachelor Degree or provable previous experience in a similar role.
You have worked in a Contact Center for at least 5 years, with 2 years managing teams.
Your have a fluent level in German and English.
Extensive knowledge of Microsoft Office Tools (Advanced Excel is a must).
Previous experience with call management telephony platforms and CRMs.
Availability to do Stand By shifts on rotation Saturdays and bank holidays.
Strong teamwork commitment, highly oriented to targets and objectives, with a strong customer focus and dedication to client service projects.
What do we offer?
An attractive salary with a language bonus! 25.000-27.000
Many opportunities to grow and develop yourself professionally.
Health insurance.
Psychological support for employees.
Opportunity to work hybrid.
Bonus based on performance.
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Empregador para Operations Supervisor in Porto: Talent Search People
A nossa empresa é um excelente empregador, oferecendo um ambiente multicultural que valoriza a diversidade e a inclusão. Com oportunidades de crescimento profissional e um modelo de trabalho híbrido, garantimos que os nossos colaboradores possam desenvolver as suas competências enquanto desfrutam de um equilíbrio saudável entre vida profissional e pessoal. Além disso, oferecemos um salário competitivo e bónus por conhecimento de línguas, tornando esta uma oportunidade única para quem procura um emprego significativo e gratificante em um setor dinâmico.
Dados de contacto:
Equipa de recrutamento de Talent Search People
