Num relance
- Tarefas: Oferecer um serviço excepcional aos hóspedes na recepção e coordenar as suas necessidades.
- Empresa: Estabelecimento de luxo internacional com foco em hospitalidade.
- Benefícios: Ambiente dinâmico, oportunidades de crescimento e desenvolvimento profissional.
- Outras informações: Procura-se alguém adaptável, organizado e capaz de trabalhar sob pressão.
- Porquê este emprego: Seja a primeira impressão dos hóspedes e faça parte de uma equipa incrível.
- Qualificações: Experiência em serviços ao cliente e habilidades administrativas são essenciais.
O salário previsto situa-se entre 31500 - 38500 € por ano.
Preferably 2 years experience in guest-facing/Guest Services/Front Desk at an
International 5 star/Luxury establishment.
Basic accounting knowledge Must be a strong administrator Moral integrity is required Excellent fluent English (verbal and written).
- Advanced language skills in one of
- Spanish, Portuguese, German ,
French are highly desirable.
Ability to be adaptable to change, quick thinking, able to make decisions under pressure whilst maintaining attention to detail.
Well organized, self managed and motivated.
Handle multiple demands, remain calm and effective under pressure and resolve issues quickly.
Responsibilities
Responsible to provide exceptional guest services at the reception desk.
Assists with and coordinates guests needs and requirements ensuring that all are met and the needs of the guest are observed in the delivery of the highest possible service.
Ensures that all guest requests, enquiries and complaints are responded to immediately and are followed up on efficiently and to the guests satisfaction.
Proactively demonstrating sincerity and hospitality in all guest interactions.
Maintains a high level of communication and feedback with the Guest Relations Manager as well as other departments around the ship.
Assists guests with financial transactions (cash payments, traveler’s checks; foreign currency exchange, credit cards and cash advances) balancing all cash handling with the Financial Officer at the end of the cruise.
Positive and efficient management of the daily duties at the Reception Desk, to include but not limited to: RSVP of invitations, Mailing service, DVD/CD rental, Preparation of newspaper list and newspaper deliveries, Restaurant reservations, Wake up calls.
Adheres to Standard Operating Procedures set forth by the Company, and is accountable for such practices.
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Empregador para Receptionist: Silversea
A nossa empresa é um empregador excecional, oferecendo um ambiente de trabalho dinâmico e acolhedor a bordo de um navio de luxo. Valorizamos o crescimento profissional dos nossos colaboradores, proporcionando oportunidades de desenvolvimento contínuo e formação em serviços ao cliente de alta qualidade. Com uma cultura de hospitalidade genuína e um compromisso com a excelência, garantimos que cada membro da equipa se sinta valorizado e motivado a oferecer experiências memoráveis aos nossos hóspedes.
