Num relance
- Tarefas: Apoiar clientes francófonos na resolução de problemas técnicos e consultas de dados.
- Empresa: Cliente líder em BPO com ambiente multicultural.
- Benefícios: Trabalho remoto, formação profissional e oportunidades de crescimento.
- Outras informações: Visitas trimestrais ao escritório no Porto para fortalecer a equipa.
- Porquê este emprego: Desenvolve habilidades técnicas enquanto ajuda clientes em um ambiente internacional.
- Qualificações: Francês nativo, inglês B2 e conhecimentos básicos de SQL.
O salário previsto situa-se entre 21150 - 25850 € por ano.
- French-Speaking Junior Technical Support Specialist – Remote | Porto, Portugal
- Client: Leading BPO client
Languages: Native-level French + B2 English or higher Technical skills: Basic knowledge of SQLOn-site requirement: One visit to the Porto office per quarter About The Role Are you a French speaker with an interest in technology and some basic knowledge of SQL?
Join a leading BPO client as a Junior Technical Support Specialist , where you\'ll help customers troubleshoot technical issues, investigate problems, and find effective solutions.
This is an excellent opportunity for someone looking to develop their technical support skills and gain experience in an international environment.
We\'re looking for a motivated candidate with a technical mindset, good communication skills, and a willingness to learn.
The position is remote, with the requirement to attend the client\'s office in Porto, Portugal, once per quarter .
Your Responsibilities
Provide technical support to French-speaking customers.
Investigate and troubleshoot basic technical issues.
Use basic SQL knowledge to assist with data queries and problem investigation.
Identify, document, and resolve technical issues whenever possible.
Escalate more complex problems to the relevant technical teams.
Maintain clear and accurate records of customer interactions and technical cases.
Communicate technical information in a clear and accessible way.
Collaborate with colleagues to ensure a high standard of customer support.
Requirements
Native-level French is mandatory.
B2 level of English or higher is required.
Basic knowledge or some practical experience with SQL.
An interest in technology, troubleshooting, and problem-solving.
Strong analytical and communication skills.
A proactive attitude and willingness to learn new tools and systems.
Ability to work independently in a remote environment.
Availability to attend the Porto office once per quarter.
Previous experience in a technical support role is an advantage, but candidates with basic SQL knowledge and a strong willingness to develop their technical skills are encouraged to apply.
What We Offer
The opportunity to work with a leading international BPO client.
A remote working arrangement.
An opportunity to develop technical support and SQL skills.
A multicultural and international working environment.
Professional training and ongoing support.
Opportunities for professional growth and career development.
Regular opportunities to connect with the team through quarterly on-site visits to Porto.
Empregador para French-speaking Customer Support Agent in Porto: Savior Artigos Texteis Lda
A Savior Artigos Texteis Lda é um excelente empregador, oferecendo um ambiente de trabalho dinâmico e multicultural em Porto, ideal para profissionais que falam francês e alemão. Com um pacote salarial competitivo, incluindo 14 pagamentos anuais, bónus e subsídios de refeição, a empresa valoriza o crescimento profissional e proporciona oportunidades de desenvolvimento dentro de uma equipa internacional. A cultura de trabalho é colaborativa e inclusiva, tornando-a uma escolha atrativa para quem procura uma carreira significativa na área de suporte técnico.
Dados de contacto:
Equipa de recrutamento de Savior Artigos Texteis Lda
