Num relance
- Tarefas: Atender e resolver questões dos hóspedes com simpatia e profissionalismo.
- Empresa: Empresa de hospitalidade focada em oferecer experiências memoráveis.
- Benefícios: Oportunidade de crescimento, ambiente dinâmico e trabalho em equipa.
- Outras informações: Trabalho a bordo por 5-6 meses, ideal para quem ama viajar.
- Porquê este emprego: Seja a voz amigável que faz a diferença na experiência dos hóspedes.
- Qualificações: Experiência em atendimento ao cliente e habilidades de comunicação.
O salário previsto situa-se entre 29700 - 36300 € por ano.
The Guest Services Officer must be Friendly, Passionate, and Committed.
Actively listens and extends assistance to resolve guest issues and concerns.
A strong guest satisfaction disposition is mandatory, a people person, with a great sense of humor.
The Guest Services Officer must possess outstanding hospitality, focused customer service, strong communication, organizational skills and effective decision-making abilities.
QUALIFICATIONS Minimum hiring, language and physical requirements to perform the job.
Hiring Requirements
Minimum one-year experience in a customer contact position within the hotel field or related industry.
Minimum one-year cash handling experience, and an understanding of US currency and exchange rates required.
Proven customer service skills to interact appropriately with guests in a considerate, Professional and positive manner by showing concern and listening actively.
Ability to communicate tactfully with guests, department heads and shipboard employees to resolve problems and negotiate resolutions.
Ability to operate basic office equipment, including telephones, computers and copy machines.
Completion of high school or basic education equivalency preferred.
Must be willing to work onboard for 5-6 months.
Language Requirements
Required to speak English clearly and distinctly.
Aptitude to read and write English in order to understand and interpret written procedures.
This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.
Ability to speak additional languages such as Spanish, French, German, Italian, Portuguese, Chinese, Japanese, Korean, Swedish, Norwegian, or Danish is essential.
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Empregador para Guest Services Officer: Royal Caribbean Group
A Royal Caribbean Group é um excelente empregador que oferece uma experiência única de trabalho a bordo de navios de cruzeiro, onde a diversidade cultural e a camaradagem são parte integrante do dia a dia. Com oportunidades de crescimento profissional e formação contínua, os colaboradores podem desenvolver as suas competências enquanto desfrutam de um ambiente dinâmico e emocionante. Além disso, a empresa valoriza o bem-estar dos seus funcionários, proporcionando benefícios competitivos e um estilo de vida vibrante no mar.
Dados de contacto:
Equipa de recrutamento de Royal Caribbean Group
