Num relance
- Tarefas: Apoiar clientes com reservas e questões de viagem através de telefone, email e chat.
- Empresa: Empresa internacional de suporte ao cliente em Lisboa ou Porto.
- Benefícios: Pacote competitivo de benefícios e oportunidades de desenvolvimento profissional.
- Outras informações: Treinamento estruturado e possibilidade de crescimento na carreira.
- Porquê este emprego: Ganha experiência valiosa no setor de viagens e hospitalidade num ambiente multicultural.
- Qualificações: Fluência em espanhol e inglês, com boas habilidades de comunicação.
O salário previsto situa-se entre 24300 - 29700 € por ano.
Red Frog Recruitment is seeking fluent Spanish-speaking professionals to join an established international customer support operation in Lisbon or Porto, supporting one of the world's leading online travel and accommodation platforms.
This is an excellent opportunity for individuals who enjoy working in a dynamic, multicultural environment and are passionate about delivering exceptional customer experiences.
As a Customer Support Specialist, you will play an important role in assisting customers with their travel and accommodation needs, providing professional guidance and resolving enquiries efficiently.
Key Responsibilities
Deliver high-quality customer support through telephone, email and live chat.
Assist customers with reservations, accommodation enquiries and travel-related matters.
Investigate and resolve customer concerns, ensuring timely and effective solutions.
Manage complaints and sensitive situations with professionalism, empathy and discretion.
Liaise with relevant internal departments to resolve more complex enquiries.
Maintain accurate customer records and ensure compliance with established service standards.
Consistently deliver a positive customer experience while meeting agreed quality and performance objectives.
Candidate Requirements
Spanish: Fluent or native-level proficiency (C2).
English: Minimum B2 proficiency.
Excellent verbal and written communication skills.
Strong interpersonal skills with a customer-focused approach.
Ability to manage multiple priorities and resolve problems independently.
Minimum secondary school education or equivalent.
Previous experience in customer service, hospitality or travel is advantageous but not essential.
Willingness to work rotational shifts within a 24/7 operation, including weekends.
Eligibility to work in Portugal.
Why Consider This Opportunity?
This position offers the opportunity to gain valuable experience within the international travel and hospitality sector while working for an established organisation with a strong focus on service excellence.
With structured training, a competitive benefits package and opportunities for professional development, it is an attractive option for both experienced customer service professionals and individuals looking to establish a career in an international environment.
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Empregador para Travel Customer Service Agent: Red Frog Recruitment LDA
A Red Frog Recruitment oferece uma oportunidade única para profissionais fluentes em espanhol que desejam integrar uma operação de suporte ao cliente internacional em Lisboa ou Porto. Com um ambiente de trabalho dinâmico e multicultural, a empresa valoriza a excelência no atendimento ao cliente, proporcionando formação estruturada e um pacote de benefícios competitivo, além de oportunidades de desenvolvimento profissional que tornam esta posição ideal para quem procura uma carreira gratificante no setor de viagens e hospitalidade.
Dados de contacto:
Equipa de recrutamento de Red Frog Recruitment LDA
