Num relance
- Tarefas: Fornecer suporte IT de primeiro nível e resolver problemas técnicos.
- Empresa: Consultora inovadora especializada em serviços bancários e financeiros.
- Benefícios: Salário competitivo, seguro de saúde e oportunidades de desenvolvimento profissional.
- Outras informações: Ambiente dinâmico com oportunidades de crescimento na carreira.
- Porquê este emprego: Trabalhe com tecnologia e faça a diferença na vida dos utilizadores.
- Qualificações: Experiência em Helpdesk e conhecimento em Windows, macOS e Microsoft 365.
O salário previsto situa-se entre 14500 - 20000 € por ano.
Quanteam, founding entity of RAINBOW PARTNERS, is a consulting firm specialized in Banking and Financial Services.
With more than 1200 consultants across 10 countries, we combine business and IT expertise to support leading institutions in transformation projects.
Operations & Finance
We are looking for a Junior Helpdesk
Main Tasks Provide first-level IT support to users, troubleshooting hardware, software, operating system and basic network issues.
Support Windows 10/11, mac OS and Microsoft 365 applications.
Diagnose and resolve connectivity issues involving TCP/IP, Wi-Fi, DHCP and printers.
Manage support requests, incidents and service tickets, ensuring timely resolution and appropriate escalation.
Provide remote assistance to users and collaborate with Helpdesk teams in Portugal and Spain.
Main Skills & Requirements 1–2 years of experience in Helpdesk, Service Desk or IT Support.
Knowledge of Windows 10/11, mac OS and Microsoft 365.
Experience troubleshooting hardware, software and basic network issues, including TCP/IP, Wi-Fi, DHCP and printers.
Familiarity with ticketing systems and remote support tools.
Technical qualification (Level 4 or 5) in IT, Networks or Systems; a bachelor's degree is a plus.
Fluent Portuguese is mandatory, and intermediate Spanish communication skills are essential to collaborate effectively with teams in Portugal and Spain.
English is a plus but not mandatory.
Location
Porto/Lisbon, Portugal
Hybrid position based in Porto This role offers a gross annual salary between 14.500€ to 20.000€, defined according to the candidate's experience and competencies.
Permanent contract (CTI).
Health Insurance.
Extra holiday: Christmas Eve or New Year's Eve.
Access to Quanteam Academy for continuous learning and certifications.
Elevate Program to support professional development and career growth.
Ongoing follow-up and technical support provided by a Consultant Expert.
Empregador para Helpdesk in Porto: Quanteam Portugal
A Quanteam Portugal é um excelente empregador que valoriza a colaboração em equipa e o desenvolvimento profissional dos seus colaboradores. Oferecemos um ambiente de trabalho dinâmico no setor financeiro, onde os profissionais têm a oportunidade de crescer e aprimorar as suas competências em tecnologias de ponta, como Oracle SQL e PL/SQL. Além disso, promovemos uma cultura de inovação e suporte, garantindo que cada membro da equipa se sinta valorizado e motivado a contribuir para o sucesso coletivo.
