Num relance
- Tarefas: Apoiar anunciantes B2B com resolução de problemas e otimização de campanhas.
- Empresa: Líder global em soluções de publicidade digital, com ambiente multicultural.
- Benefícios: Salário atrativo, formação paga, seguro de saúde e apoio à relocação.
- Outras informações: Ambiente dinâmico e oportunidades de crescimento profissional.
- Porquê este emprego: Trabalhe com uma marca reconhecida e melhore o seu CV.
- Qualificações: Espanhol nativo ou C2, inglês B2 e alguma experiência em marketing digital.
O salário previsto situa-se entre 29700 - 36300 € por ano.
We're partnering with a global leader in digital advertising solutions to recruit a Spanish-speaking B2B Advertising Support Specialist for their team in Lisbon.
In this role, you will support business advertisers with technical troubleshooting, platform guidance, and optimization insights, ensuring a seamless and high-quality user experience.
Your Role
Handle end-to-end troubleshooting for advertising products via email and chat.
Diagnose issues related to campaigns, platform tools, and product features.
Drive query resolution by collaborating with internal Product, Operations & Engineering teams.
Provide timely, accurate updates to ensure high customer satisfaction.
Identify opportunities to improve the user experience from day one.
Ensure service quality by meeting productivity, SLA, and case-handling standards.
Educate advertisers on features, best practices, and common issue types.
Maintain proactive, professional communication throughout the case journey.
Share insights, trends, and feedback to support continuous improvement.
Your Qualifications
Native or C2 level Spanish, plus good English (around B2).
Some experience with online campaigns or digital marketing — you don’t need to know everything, just be comfortable with the basics.
Familiarity with social media platforms and interest in online advertising.
Previous experience in customer support or a contact center is a plus, but not mandatory.
Comfortable analyzing issues, problem-solving, and paying attention to detail.
Ability to work both independently and as part of a collaborative team.
A degree in Marketing or a related field is helpful but not required — practical experience also counts.
A proactive, customer-focused mindset and willingness to learn.
The Offer
Full-time employment with comprehensive, fully paid training.
Monday to Sunday | 07:00–19:00 Attractive base salary Relocation support package to help you settle into life in Lisbon Private health insurance and other benefits Opportunity to work for a globally recognized brand and enhance your CV A vibrant and multicultural work environment Modern office in central Lisbon, easily accessible and well-equipped
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Empregador para Spanish-Speaking B2B Advertising Support Specialist: Product Pulse
A Product Pulse em Lisboa é um excelente empregador que valoriza a diversidade e a inclusão, oferecendo um ambiente de trabalho colaborativo e dinâmico. Os colaboradores têm acesso a oportunidades de crescimento profissional, formação contínua e um pacote de benefícios atrativo, incluindo horários flexíveis e suporte personalizado. Trabalhar aqui significa fazer parte de uma equipa dedicada a ajudar pequenas e médias empresas a otimizar as suas campanhas publicitárias, contribuindo para o sucesso dos nossos clientes e para o seu próprio desenvolvimento profissional.
