Num relance
- Tarefas: Apoiar clientes com dispositivos médicos para diabetes, garantindo um atendimento de qualidade.
- Empresa: Líder global em experiência do cliente e soluções de negócios.
- Benefícios: Salário competitivo, formação paga, seguro de saúde e benefícios adicionais.
- Outras informações: Ambiente multicultural com oportunidades de crescimento na carreira.
- Porquê este emprego: Faça a diferença na vida das pessoas enquanto desenvolve suas habilidades profissionais.
- Qualificações: Fluência em italiano e inglês, experiência em atendimento ao cliente é uma vantagem.
O salário previsto situa-se entre 18900 - 23100 € por ano.
Closer Hire is partnering with a global leader in customer experience and business solutions to recruit Italian-speaking Customer Support Advisors for a project in Porto.
You will be supporting a world leader in insulin delivery and diabetes technology, providing empathetic and professional assistance to customers using advanced medical devices that improve lives across Europe.
Your Role Provide customer care and technical assistance for diabetes medical devices, ensuring accurate order management and high-quality support.
Deliver troubleshooting and technical support for medical devices and accessories.
Assist customers with product usage across multiple channels (calls, email, chat, SMS).
Manage order intake, renewals, and related documentation in compliance with procedures.
Apply active listening, empathy, and professionalism in sensitive or challenging situations.
Follow defined scripts and procedures to ensure compliance with regulatory and safety standards.
Your Qualifications Fluent Italian (C1+) and strong English skills (C1).
Ability to support multiple European markets simultaneously.
Previous experience in customer service, healthcare, or technical support is an advantage.
Knowledge of diabetes care or medical devices is a plus.
Excellent communication and problem-solving skills.
Strong ability to manage large volumes of information and documentation.
Organised, detail-oriented, and capable of prioritising tasks effectively.
Stress management skills and ability to remain calm in urgent or challenging cases.
Active listening and empathy to resolve customer concerns.
The Offer Full-time role, on-site in Porto.
Paid initial training and continuous support.
Private health and life insurance from day one.
Meal allowance and additional employee benefits.
Modern office facilities with a multicultural and supportive work environment.
Career development opportunities within an international company.
Relocation
Accomodation for candidates outside of Portugal - Room in company apartment in Porto for 12 months for a fixed cost of 280EUR, deducted from salary.
Inside Portugal - only available if candidates are coming directly from a competitor Health Insurance since day 1 for small amount, free after 6 months
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Empregador para Customer Support Advisor – Porto: Pkrecruiting
A CloserHire oferece um ambiente de trabalho dinâmico e multicultural em Lisboa, onde os colaboradores têm a oportunidade de crescer profissionalmente enquanto ajudam clientes com as suas necessidades de seguros. Com um forte foco no desenvolvimento de carreira e suporte linguístico, a empresa valoriza a diversidade e promove uma cultura de excelência no atendimento ao cliente.
