Num relance
- Tarefas: Apoiar clientes em reservas e consultas de viagens via chat, email e telefone.
- Empresa: Consultoria líder em Outsourcing/BPO com forte potencial de crescimento.
- Benefícios: Salário competitivo, bónus e oportunidades de formação contínua.
- Outras informações: Oportunidades de progressão na carreira e formação contínua.
- Porquê este emprego: Trabalha num ambiente dinâmico e colaborativo, ajudando pessoas a viajar.
- Qualificações: Fala francês C2 e inglês B2, com habilidades analíticas e atenção ao detalhe.
O salário previsto situa-se entre 24750 - 30250 € por ano.
Closer Hire partners with a leading Outsourcing/BPO consultancy to search for enthusiastic French-speaking Travel Advisors to join their Lisbon operations.
In this role, you’ll provide outstanding support via chat, email, and phone for customers in the travel and booking sector.
You’ll handle queries, reservations, and adjustments, ensuring every customer experience is smooth and positive.
You’ll also enjoy a structured onboarding program, including a six-week nesting period with guided coaching to set you up for success.
Your Role Respond to customer queries via chat, email, and phone.
Assist with bookings, reservations, and adjustments.
Resolve customer enquiries quickly, accurately, and professionally.
Keep detailed case records and maintain clear communication.
Follow internal procedures and quality standards.
Support continuous improvement with data analysis and performance insights.
Prepare ad hoc reports for internal and client use.
Your Qualifications C2 French speaker with B2 English skills Ability to work on site in Lisbon city center Availability to work rotating shifts and rotating days off is required.
Experience in data analysis within a BPO or contact centre is strongly preferred Advanced Excel and reporting/data visualization skills.
Strong analytical thinking, attention to detail, and accuracy.
Ability to translate complex data into actionable insights.
Excellent communication skills for diverse stakeholders.
The Offer Competitive base salary and bonuses Integration into a leading BPO company with strong growth potential.
A dynamic, collaborative, and performance-driven environment.
Continuous training and career progression opportunities.
Schedule: Rotating shifts from 08:00–22:00, 40 hours/week, Monday–Sunday.
- Relocation none, locals only - office in in Sete Rios
- #J-18808-Ljbffr
Empregador para French-speaking Travel Advisor: Pkrecruiting
A CloserHire oferece um ambiente de trabalho dinâmico e multicultural em Lisboa, onde os colaboradores têm a oportunidade de crescer profissionalmente enquanto ajudam clientes com as suas necessidades de seguros. Com um forte foco no desenvolvimento de carreira e suporte linguístico, a empresa valoriza a diversidade e promove uma cultura de excelência no atendimento ao cliente.
