Num relance
- Tarefas: Apoiar clientes premium através de telefone, email e chat, garantindo uma experiência personalizada.
- Empresa: Líder global em experiência do cliente, com um ambiente multicultural.
- Benefícios: Formação paga, seguro de saúde desde o primeiro dia e 22 dias de férias anuais.
- Outras informações: Oportunidades de crescimento de carreira numa organização global.
- Porquê este emprego: Seja um embaixador da marca e crie laços duradouros com os clientes.
- Qualificações: Fluência em holandês e boas habilidades de comunicação em inglês.
O salário previsto situa-se entre 24300 - 29700 € por ano.
Closer Hire is partnering with a leading global customer experience provider to recruit Dutch-speaking Customer Support Specialists for an on-site role in Lisbon.
In this position, you will support a premium consumer brand, delivering a high-quality and personalized customer experience across multiple channels.
You will act as a brand ambassador, ensuring every interaction builds trust, engagement, and long-term customer loyalty.
Responsibilities
Provide support via phone, email, and chat, ensuring a professional and personalized customer experience.
Handle both inbound and outbound contacts, understanding customer needs and providing tailored solutions.
Deliver high-quality service with a strong focus on first contact resolution.
Act as a brand ambassador, representing products and services with confidence and expertise.
Assist customers with orders, product inquiries, and account-related topics.
Identify opportunities for customer retention and upselling, based on customer preferences.
Maintain accurate records and follow internal processes to ensure service excellence.
Qualifications
Fluent Dutch (C1/C2) with good English skills.
Previous experience in customer service or contact center roles is an advantage.
Strong communication and interpersonal skills.
Customer-focused mindset with attention to detail.
Comfortable working with digital tools and multiple systems.
Ability to handle both service and sales-oriented conversations.
Team player with adaptability in a fast-paced environment.
Interest in premium products and customer experience.
Full-time on-site position in Lisbon 40 hours per week with rotational shifts: Monday to Sunday between 07:00 - 19:00 Paid training (approximately 11 working days, 8 hours per day) Training compensation upon successful completion Health insurance from day one 22 days of paid annual leave + Portuguese public holidays Modern office environment with good transport connections International and multicultural team Career growth opportunities within a global organization Relocation permanent accomodation provided - check project files in drive
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Empregador para Customer Experience Specialist – Dutch Speaker: Pkrecruiting
A CloserHire oferece um ambiente de trabalho dinâmico e multicultural em Lisboa, onde os colaboradores têm a oportunidade de crescer profissionalmente enquanto ajudam clientes com as suas necessidades de seguros. Com um forte foco no desenvolvimento de carreira e suporte linguístico, a empresa valoriza a diversidade e promove uma cultura de excelência no atendimento ao cliente.
