Num relance
- Tarefas: Apoiar clientes em alemão, resolvendo questões de forma eficiente e amigável.
- Empresa: Multinacional francesa com uma cultura de apoio ao cliente excepcional.
- Benefícios: Oportunidade de carreira internacional, ambiente multicultural e desenvolvimento profissional.
- Outras informações: Ambiente dinâmico com oportunidades de crescimento na indústria de seguros.
- Porquê este emprego: Inicie a sua carreira em Lisboa e faça parte de uma equipa diversificada e motivada.
- Qualificações: Fluência em alemão (C1/C2) e inglês (B2), com excelentes habilidades de comunicação.
O salário previsto situa-se entre 24300 - 29700 € por ano.
We are currently looking for a
German-speaking Customer Advisor for our partner company in the insurance sector, ready to kick-start their career in Lisbon.
As the first point of contact for customers, you will demonstrate outstanding communication skills and provide friendly, solution-focused advice.
You’ll handle inquiries professionally, ensuring they never elevate, and always find a satisfactory resolution for your customers.
About the Company Our partner is a French multinational outsourcing company that simplifies operations for the world’s most renowned brands by providing exceptional, customer-focused support.
Join a family of over 62,000 highly motivated colleagues across 170 locations in 49 countries.
Embrace the opportunity to be part of a multicultural team, thrive in a fast-paced environment, and contribute to a diverse range of projects with some of the best B2C and B2B brands worldwide!
What You’ll Do As a
Customer Advisor in the insurance industry, you’ll utilize your skills to resolve issues accurately and efficiently while providing solution-oriented advice to your customers.
The dynamic nature of this role allows you to develop IT skills and progress your international career at your own pace.
Your responsibilities will include: Handling German-speaking inbound customer service via phone, chat, and email for various insurance topics.
Responding to emails and sending documents, information, contracts, etc.
Documenting relevant case details in the internal ticketing system.
Processing claims or cancellations as requested by customers.
Archiving completed cases electronically.
Updating customer data or making necessary amendments.
Ensuring excellent customer satisfaction.
Appropriately handling customer escalations and documenting the process precisely.
Representing the company’s values and maintaining a strong reputation.
German proficiency at C1/C2 level or native fluency, plus English proficiency at B2 level.
Excellent written and verbal communication skills.
Experience in troubleshooting and solving customer problems (preferred).
Patience and empathy to understand customer queries correctly.
Ability to handle all data and personal information with the utmost confidentiality.
Proactive, self-motivated, and a great team player.
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Empregador para German-Speaking Customer Support Expert – Lisbon: Multilingual Jobs Worldwide
A nossa empresa é um excelente empregador, oferecendo uma oportunidade única de trabalhar num ambiente multicultural em Lisboa, uma das capitais mais vibrantes da Europa. Com um forte foco no desenvolvimento profissional, os colaboradores têm acesso a formação contínua e oportunidades de crescimento na carreira, enquanto desfrutam de um estilo de vida ensolarado e dinâmico. Junte-se a nós e faça parte de uma equipa que valoriza a diversidade e o apoio ao cliente, tudo isso enquanto vive numa cidade cheia de história e cultura.
Dados de contacto:
Equipa de recrutamento de Multilingual Jobs Worldwide
