Num relance
- Tarefas: Gerir a experiência do cliente e garantir o sucesso na utilização da plataforma.
- Empresa: Empresa inovadora focada em Customer Success com uma cultura colaborativa.
- Benefícios: Salário competitivo, benefícios de saúde e flexibilidade de trabalho.
- Outras informações: Ambiente dinâmico com oportunidades de crescimento profissional.
- Porquê este emprego: Seja um conselheiro de confiança e faça a diferença para os clientes.
- Qualificações: Experiência em Customer Success e habilidades de consultoria.
O salário previsto situa-se entre 62100 - 75900 € por ano.
Customer Success Manager - Portugal The Experience
The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers who purchase the Signature Success Plan achieve a significant return on their investment with our platform.
This role functions as an extension of the customer’s workforce and a trusted advisor, providing guidance and advice to customer organizations.
The CSM is responsible for identifying and addressing both technical and business concerns, aligning them strategically with customer priorities, projects, and problems.
What You'll Actually Be Doing
Serve as the single point of accountability for delivery, overall customer experience, and renewal and expansion across your book of business.
Build strong relationships with business and technical stakeholders, aligning value delivered with customer priorities and goals.
Use AI-driven tools to support meeting summaries, account health monitoring, and drafting success plans, escalating early risk signals for human follow-up.
Act as the primary point of contact during major incidents, ensuring timely communication and resolution, while partnering with Sales, Engineering, and Product teams on the account.
You're Our Person If...
You have 3-4 years of experience in Customer Success, Saa S platform delivery, or a related field.
You have strong consulting skills - able to drive business value conversations, handle objections, and influence senior stakeholders.
You bring relevant industry or domain expertise and understand how it impacts customer priorities.
You communicate clearly, translating technical concepts into business terms for a range of audiences.
You are fluent in Portuguese and English Even Better If...
You hold Salesforce certifications relevant to this role (e. g., Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, Data Cloud Specialist, Salesforce Certified Agentforce Specialist).
Salesforce product certifications are a plus (external hire recommended: AI Associate, Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, Data Cloud Specialist) You actively pursue learning opportunities and mentorship to accelerate your growth.
- You are fluent in
- Spanish
Note: This role is office-flexible, and the expectation is to be in office 3 days per week.
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Empregador para Customer Success Manager in Lisbon: Leadout Capital
A nossa empresa é um excelente empregador, oferecendo um ambiente de trabalho colaborativo e inovador em Portugal, onde os colaboradores têm a oportunidade de crescer profissionalmente e desenvolver as suas competências. Valorizamos a diversidade e o bem-estar dos nossos funcionários, proporcionando benefícios competitivos e um equilíbrio saudável entre vida profissional e pessoal. Com uma cultura centrada no sucesso do cliente, os nossos gestores de sucesso têm acesso a ferramentas avançadas e suporte contínuo para garantir que possam maximizar o valor que entregam aos nossos clientes.
