Num relance
- Tarefas: Oferecer suporte ao cliente em holandês, garantindo uma experiência premium.
- Empresa: Empresa de renome com um ambiente multicultural em Lisboa.
- Benefícios: Salário competitivo, seguro de saúde e 22 dias de férias pagas.
- Outras informações: Oportunidades de crescimento em uma organização global.
- Porquê este emprego: Seja um embaixador da marca e faça a diferença na experiência do cliente.
- Qualificações: Fluência em holandês e boas habilidades de comunicação em inglês.
O salário previsto situa-se entre 2025 - 2475 € por mês.
Customer Experience Specialist – Dutch Speaker Job Description We are seeking Dutch-speaking Customer Support Specialists for an on-site role in Lisbon, Portugal , supporting a premium consumer brand.
In this position, you will act as a brand ambassador, delivering high-quality, personalized customer service across multiple communication channels.
You will play a key role in building trust, boosting customer engagement, and fostering long-term brand loyalty.
Your Role
Provide professional customer support via phone, email, and chat.
Handle both inbound and outbound contacts, identifying customer needs to offer tailored solutions.
Deliver high-quality service focused on first-contact resolution.
Represent premium products and services with confidence, accuracy, and brand alignment.
Assist customers with orders, product inquiries, account management, and service requests.
Identify opportunities for customer retention and soft upselling based on individual preferences.
Maintain accurate case records in CRM systems and follow standard operational guidelines.
Your Qualifications Native or fluent Dutch (C1/C2 level) with good English skills.
Previous experience in customer service, retail, or contact center environments is an advantage.
Strong communication, active listening, and interpersonal skills.
Customer-centric approach with strong attention to detail.
Tech-savvy and comfortable using digital support tools and multi-screen systems.
Ability to balance both service excellence and subtle sales-oriented conversations.
Adaptable team player who thrives in a fast-paced environment.
- The
- Offer
Location: On-site position in Lisbon, Portugal (modern office with convenient transport links; company-provided accommodation available for eligible relocation candidates).
Schedule
Full-time (40 hours per week) on rotational shifts, Monday to Sunday between 07:00 and 19:00.
Compensation & Benefits: Competitive monthly salary package (with or without accommodation options), plus comprehensive health insurance from day one.
Time
Off: 22 days of paid annual leave plus official local public holidays.
Training: Fully paid initial training program (~11 working days).
Environment & Growth: Multicultural workplace with clear career advancement paths within a global organization.
Empregador para Dutch Speaking Customer Experience Specialist in Lisbon: Kats Recruitment
A nossa empresa é um excelente empregador, oferecendo uma oportunidade única de trabalhar no coração de Lisboa, numa equipa internacional dedicada ao suporte ao cliente para uma das principais plataformas de streaming de vídeo do mundo. Com um ambiente de trabalho vibrante e multicultural, proporcionamos benefícios como alojamento suportado, assistência na relocação e oportunidades de crescimento profissional, permitindo que os colaboradores avancem nas suas carreiras enquanto desfrutam da vida numa das cidades mais dinâmicas da Europa.
