Num relance
- Tarefas: Liderar suporte a aplicações financeiras e garantir operações sem falhas.
- Empresa: Líder em soluções financeiras com foco em inovação digital.
- Benefícios: Modelo de trabalho híbrido, oportunidades de crescimento e ambiente dinâmico.
- Outras informações: Apenas candidatos com direito legal de trabalhar na UE serão considerados.
- Porquê este emprego: Contribua para a transformação digital e eleve sua carreira na tecnologia financeira.
- Qualificações: Experiência em suporte a aplicações e habilidades de comunicação em francês e inglês.
O salário previsto situa-se entre 58500 - 71500 € por ano.
Unleash your expertise in application support — shape the future of financial technology!
Lisbon-based opportunity with hybrid work model.
As a Senior N2 Application Support Engineer, you will be working for our client, a leader in financial solutions, dedicated to delivering innovative digital services across the industry.
You will play a vital role in ensuring the seamless operation of front-end and middle-office applications, supporting internal teams and external stakeholders, and safeguarding operational excellence.
This is your chance to contribute to cutting-edge digital transformation initiatives and elevate your career in a dynamic environment.
Your main responsibilities: Lead structured, diagnosis-oriented exchanges with users to identify and clarify anomalies, collecting all necessary information for effective troubleshooting.
Reproduce incidents in relevant test environments, formalize clear reproduction steps, and determine the nature and affected layer of issues.
Analyze multi-layer application components using browser tools, logs, and database checks to formulate root-cause hypotheses.
Deduplicate anomalies, compile comprehensive incident reports, and prepare structured escalations to technical teams.
Support incident qualification, triage, and consolidation processes to ensure rapid resolution and continuous improvement.
Collaborate with cross-functional teams to facilitate efficient incident management and foster strong stakeholder communication.
Maintain rigorous documentation and contribute to knowledge-sharing initiatives to enhance support processes.
You're ideal for this role if you have: At least 2 years of experience in user or application support, specifically in incident handling within multi-layered environments.
Proven expertise with tools like Service Now, Jira, Confluence, Power BI, and SQL read-only queries.
Strong understanding of front-end, middle, and back-end architecture, including data flows and integration points.
Excellent communication skills in French (C2) and English (B2), with a service-oriented mindset.
Ability to analyze complex issues end-to-end and articulate findings clearly to technical and non-technical audiences.
It is a strong plus if you have: Certifications or additional training in financial applications or IT support specialties.
Experience with network analysis and log tracing or familiarity with application performance monitoring.
Language required for the role: French (C2), English (B2) Eligibility to work in
Europe: Only candidates with an existing legal right to work in the European Union will be considered for this role. #MAKEYour Career BETTER
Empregador para Senior N2 Application Support Engineer – Financial Applications in Lisbon: Itds Portugal
A ITDS Portugal é um excelente empregador, oferecendo um ambiente de trabalho colaborativo e inovador em Porto, onde os colaboradores têm a oportunidade de crescer profissionalmente. Com um modelo de trabalho híbrido que permite até 2 dias remotos por semana, a empresa valoriza o equilíbrio entre vida pessoal e profissional, além de proporcionar acesso a tecnologias de ponta e um forte foco na qualidade e na melhoria contínua dos processos de pagamento.
