Num relance
- Tarefas: Apoiar a aplicação BATICA 787 e garantir a sua operação contínua e estável.
- Empresa: Líder no setor bancário, focado na inovação de dados financeiros.
- Benefícios: Modelo de trabalho híbrido, oportunidades de crescimento e um ambiente dinâmico.
- Outras informações: Procura-se alguém com boas habilidades de comunicação e capacidade de resolução de problemas.
- Porquê este emprego: Contribua para decisões impactantes com dados e avance na tecnologia financeira.
- Qualificações: 4 anos de experiência em suporte de aplicações, preferencialmente em plataformas financeiras.
O salário previsto situa-se entre 62100 - 75900 € por ano.
Unleash operational excellence — empower financial data innovation at its finest!
Lisbon-based opportunity with hybrid work model.
As a Senior Application Support Analyst, you will be working for our client, a leader in the banking and financial sector dedicated to revolutionizing data access and support.
You will play a vital role in ensuring the stability, continuity, and quality of support for the BATICA 787 application, a core tool facilitating secure, reliable access to vital internal and external data for hundreds of professionals within the Crédit Agricole Group.
Join us to drive impactful data-supported decision-making and technological advancement.
Your main responsibilities: Provide Level-2 support for BATICA 787, analyzing and resolving incidents to ensure seamless operation.
Conduct functional and technical investigations, diagnosing issues and proposing effective solutions.
Collaborate with development teams and stakeholders to coordinate incident resolution and implement ongoing improvements.
Follow up on recurring incidents, contributing to root cause analysis and problem management initiatives.
Support production environment stability by monitoring, troubleshooting, and executing preventive actions.
Participate in continuous service improvement projects to enhance application performance and user experience.
Document support procedures, incident reports, and knowledge articles for future reference and team training.
Assist with migration activities from BATICA 556 to BATICA 787, ensuring smooth transitions and minimal disruptions.
You're ideal for this role if you have: Minimum of 4 years of experience in application support, ideally within banking or financial data platforms.
Strong technical skills in application troubleshooting, incident management, and data support.
Proficiency in supporting secure web applications and API platforms.
Good command of English; French language skills are a plus.
Excellent communication capabilities, capable of liaising with technical and business teams effectively.
Ability to prioritize incidents based on business impact and urgency.
It is a strong plus if you have: Experience working within financial institutions or data platforms.
Knowledge of data access solutions and enterprise support tools.
Certifications related to IT Service Management (ITIL) or similar disciplines.
Language Required for the role: English (Communicative), French (optional but beneficial) Eligibility to work in
Europe: Only candidates with an existing legal right to work in the European Union will be considered for this role.
Empregador para Senior Application Support Analyst – Banking Data Platform in Lisbon: Itds Portugal
A ITDS Portugal é um excelente empregador, oferecendo um ambiente de trabalho colaborativo e inovador em Porto, onde os colaboradores têm a oportunidade de crescer profissionalmente. Com um modelo de trabalho híbrido que permite até 2 dias remotos por semana, a empresa valoriza o equilíbrio entre vida pessoal e profissional, além de proporcionar acesso a tecnologias de ponta e um forte foco na qualidade e na melhoria contínua dos processos de pagamento.
