Num relance
- Tarefas: Lidera a transformação digital com o ServiceNow, otimizando a CMDB e ITSM.
- Empresa: Empresa inovadora em Lisboa com modelo de trabalho híbrido.
- Benefícios: Salário competitivo, benefícios de saúde e oportunidades de desenvolvimento profissional.
- Outras informações: Ambiente dinâmico com grandes oportunidades de crescimento na carreira.
- Porquê este emprego: Impacta diretamente na eficiência e inovação dos processos de TI.
- Qualificações: 4 anos de experiência em administração do ServiceNow e habilidades analíticas fortes.
O salário previsto situa-se entre 119898 - 146542 € por ano.
Unleash the power of Service Now — lead digital transformation in Configuration and ITSM excellence! Lisbon-based opportunity with hybrid work model. Your main responsibilities:
Manage and optimize the Service Now CMDB, ensuring data accuracy, consistency, and health.
Review existing system configurations, including attributes, CIs, groups, and workflows, to enhance performance.
Prepare and configure the CMDB to support effective ITSM deployment and operational excellence.
Collaborate with stakeholders to improve business processes and lead continuous improvement initiatives.
Propose and implement automation solutions to increase efficiency and reduce manual efforts.
Maintain comprehensive technical documentation and ensure compliance with best practices.
Coordinate system upgrades, manage permissions, and implement updates while maintaining instance performance.
Troubleshoot and resolve operational issues, ensuring system stability.
Set up system notifications, alerts, reports, and schedules to support proactive management.
Develop and manage data load templates and provide process training to business owners.
You're ideal for this role if you have
Minimum of 4 years of experience in Service Now administration, particularly with CMDB and ITSM.
Expertise in Service Now configuration, management, and deployment, with strong troubleshooting skills.
Knowledge of Service Now ITSM workflows, best practices, and ITIL standards.
Strong analytical skills combined with excellent communication and interpersonal abilities.
Service Now CSA certification is a plus.
Fluency in English (fluent command required).
It is a strong plus if you have
Service Now CMDB Fundamentals certification. Experience with Infrastructure and ITOM modules. CIS Discovery and Service Mapping certifications. Eligibility to work in:
Only candidates with an existing legal right to work in Europe will be considered for this role.
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Empregador para Senior Servicenow CMDB Administrator in Almada: Itds Portugal
A ITDS Portugal é um excelente empregador, oferecendo um ambiente de trabalho colaborativo e inovador em Porto, onde os colaboradores têm a oportunidade de crescer profissionalmente. Com um modelo de trabalho híbrido que permite até 2 dias remotos por semana, a empresa valoriza o equilíbrio entre vida pessoal e profissional, além de proporcionar acesso a tecnologias de ponta e um forte foco na qualidade e na melhoria contínua dos processos de pagamento.
