Num relance
- Tarefas: Fornecer suporte IT remoto a utilizadores finais e resolver problemas técnicos.
- Empresa: Inetum, uma empresa global de serviços digitais focada na transformação digital.
- Benefícios: Trabalho remoto, horários flexíveis e oportunidades de crescimento profissional.
- Outras informações: Ambiente dinâmico com possibilidade de trabalho em equipa e inovação constante.
- Porquê este emprego: Desenvolve habilidades em tecnologia enquanto ajudas pessoas todos os dias.
- Qualificações: Experiência em suporte IT remoto e conhecimento de sistemas operativos como Chrome OS e Windows.
O salário previsto situa-se entre 47250 - 57750 € por ano.
- Objective
- Provide remote IT support to End Users, handling requests received through multiple channels such as phone, email, ITSM platforms, and other support channels.
- Ensure the complete process of ticket registration, categorization, troubleshooting, resolution, and/or escalation according to established procedures.
- Document all activities, actions, and interactions within the ITSM platform during the handling of incidents and service requests.
- Main Responsibilities
- Create and maintain technical procedures and support documentation.
- Update tickets with detailed information regarding actions performed, troubleshooting steps, and resolution outcomes.
- Maintain and update the asset inventory of supported devices and equipment.
- Provide first-level technical support and troubleshooting for end-user devices and operating systems.
- Ensure adherence to service processes, quality standards, and SLA requirements.
- Escalate unresolved issues to the appropriate support teams when necessary.
- Contribute to the continuous improvement of support processes and knowledge base documentation.
- Technologies
- Chrome OS
- Windows 10
- Windows 11
- Profile
- Experience providing remote IT support to end users.
- Knowledge of Chrome OS.
- Knowledge of Windows 10 and Windows 11 operating systems.
- Experience working with ITSM tools and ticket management processes.
- Strong communication, customer service, and problem-solving skills.
- Ability to document technical procedures and user interactions accurately.
- Ability to work autonomously and manage multiple priorities.
- Observations
- Shift schedules may operate between 7:00 AM and 11:00 PM, 7 days per week (shift-based environment).
- Possibility of remote work during specific shifts, subject to compliance with service requirements and internal policies.
- Previous experience in IT Service Desk, Help Desk, or Customer Support environments is highly valued.
- Strong communication skills, initiative, and a proactive attitude are highly appreciated.
- Availability to participate in on-call support activities should be considered and agreed upon between the supplier and the consultant.
About Inetum Inetum is a global digital services company focused on enabling businesses and organizations to accelerate their digital transformation.
Operating in 19 countries with more than 28,000 professionals worldwide, Inetum combines innovation, expertise, and a people-centric approach to deliver impactful technology solutions.
Join us and be part of a dynamic, collaborative, and forward-thinking organization.
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Empregador para Junior Service Desk/Desktop Management in Porto: Inetum
A Inetum é um excelente empregador, oferecendo um ambiente de trabalho dinâmico e colaborativo, onde os consultores têm a oportunidade de impactar positivamente a transformação digital de empresas e entidades do setor público. Com uma forte ênfase no crescimento profissional, a empresa proporciona formação contínua e desenvolvimento de carreira, além de um pacote de benefícios atrativo que inclui flexibilidade e um equilíbrio saudável entre vida profissional e pessoal, especialmente nas suas localizações em 19 países.
