Num relance
- Tarefas: Apoiar aplicações críticas e garantir a sua estabilidade e desempenho.
- Empresa: Líder europeu em serviços digitais, focado na transformação digital.
- Benefícios: Ambiente dinâmico, oportunidades de crescimento e desenvolvimento profissional.
- Outras informações: Colaboração com equipas diversas para otimizar processos e qualidade de serviço.
- Porquê este emprego: Contribua para a melhoria contínua de aplicações que impactam negócios reais.
- Qualificações: Experiência em suporte a aplicações e conhecimento em ITIL.
O salário previsto situa-se entre 46485 - 56815 € por ano.
Inetum is a European leader in digital services, supporting organizations as they navigate continuous technological change.
The company helps clients accelerate their digital transformation through a broad portfolio that includes consulting, application services, digital engineering, cloud, cybersecurity, platforms, and infrastructure services
Job Description
We are looking for an experienced Application Support Analyst to join our team and ensure the stability, performance, and continuous improvement of critical business applications.
The successful candidate will be responsible for providing both technical and functional support, managing incidents and service requests, coordinating with multiple support teams, and contributing to the overall reliability of production services.
This role requires close collaboration with development, infrastructure, operations, and business teams to ensure a high level of service quality and user satisfaction.
Key Responsibilities
Application Support & Operations Provide timely and effective technical and functional support for business-critical applications.
Investigate, troubleshoot, and resolve incidents while ensuring minimal disruption to business operations.
Coordinate with development, infrastructure, production, and operations teams to resolve complex issues.
Ensure the smooth execution of application workflows, batch processes, file transfers, and scheduled jobs.
Monitor application health and proactively identify potential issues before they impact end users.
Communicate incident status, resolutions, and service updates to stakeholders and users.
Service Management Manage incidents, problems, changes, and service requests in accordance with ITIL best practices.
Perform root cause analysis and implement preventive measures to reduce recurring incidents.
Handle functional change requests and coordinate implementations across different teams.
Support production releases and ensure successful deployment activities.
Develop and maintain operational procedures, support documentation, and knowledge base articles.
Implement monitoring solutions and automate repetitive operational tasks.
Analyze system performance and identify opportunities for service improvements.
Contribute to the optimization of support processes and operational efficiency.
Create operational controls and reporting mechanisms to ensure service quality and compliance.
Main Objectives
The Application Support Analyst will be responsible for: Ensuring the availability, stability, and performance of production applications.
Providing both technical and functional support for business users.
Maintaining operational processes and ensuring service continuity.
Managing and coordinating application releases.
Enhancing service quality through monitoring, automation, and continuous improvement initiatives.
Supporting the integration of applications leveraging existing enterprise platforms and services.
Contributing to a reliable and efficient production environment while continuously improving the end-user experience.
Qualifications
Technical Skills ITIL Framework
Oracle Database
Ansible
Dynatrace
Service Now
Production Support / Application Support Experience
Monitoring and Incident Management
Release and Change Management Qualifications & Experience 3 to 5 years of experience in Application Support, Production Support, or a similar role.
Experience supporting business-critical applications in complex enterprise environments.
Strong understanding of production environments and infrastructure dependencies.
Experience in incident, problem, change, and release management.
Knowledge of application monitoring, automation, and operational excellence practices.
Empregador para Application Support Analyst in Porto: Inetum Portugal
A Inetum Portugal é um excelente empregador, oferecendo um ambiente de trabalho colaborativo e inovador em Lisboa, onde os colaboradores têm a oportunidade de crescer profissionalmente através de formações contínuas e projetos desafiantes. A empresa valoriza a diversidade e promove uma cultura de inclusão, garantindo que todos os funcionários se sintam valorizados e motivados a contribuir para o sucesso coletivo. Além disso, os benefícios competitivos e a flexibilidade no trabalho tornam a Inetum um local atrativo para quem procura uma carreira significativa e gratificante na área de gestão de ativos de software.
