Num relance
- Tarefas: Fornecer suporte técnico de primeira linha e ajudar na gestão de identidade e acesso.
- Empresa: Empresa dinâmica que valoriza a colaboração e o crescimento profissional.
- Benefícios: Salário competitivo, benefícios de saúde e oportunidades de desenvolvimento profissional.
- Outras informações: Ambiente de trabalho estimulante com oportunidades de crescimento na carreira.
- Porquê este emprego: Ajuda a resolver problemas reais e faz a diferença no dia-a-dia dos utilizadores.
- Qualificações: Experiência em suporte técnico e conhecimentos em gestão de identidade e acesso.
O salário previsto situa-se entre 47250 - 57750 € por ano.
We’re looking for a Helpdesk Support Analyst to provide first-line IT support and assist with
Identity and Access Management (IAM) activities. You’ll help users resolve access issues and ensure requests are handled accurately and within agreed service levels.
Professional Experience & Main Tasks
Provide first-line support to users by phone, email or ticketing platform.
Handle incidents and service requests related to user accounts, access and permissions.
Support user onboarding, role changes and offboarding processes.
Create, modify and disable user accounts, following established procedures.
Assist with password resets, account lockouts and multi-factor authentication issues.
Review and process access requests, escalating approvals or exceptions when needed.
Troubleshoot login and access problems across applications and systems.
Record, prioritise and track tickets, keeping users informed of progress.
Escalate more complex issues to the relevant technical teams.
Follow security policies, access controls and service-level agreements.
Maintain support documentation and contribute to improving helpdesk processes.
Experience in Helpdesk, Service Desk, IT Support or a similar role.
Familiarity with
Identity and Access Management (IAM) concepts and user access processes.
Basic knowledge of user administration and directory services, such as
Active Directory or Microsoft Entra ID , is an advantage.
Familiarity with ticketing tools such as
Service Now, Jira Service Management or similar.
Understanding of account management, permissions, access controls and MFA.
Strong troubleshooting, organisation and communication skills.
A customer-focused approach and the ability to explain technical steps clearly.
- French: B2
- #J-18808-Ljbffr
Empregador para Helpdesk Support Analyst: HN Services Portugal
Nous sommes un employeur de choix, offrant un environnement de travail dynamique et inclusif où chaque membre de l'équipe est valorisé. Nos employés bénéficient d'opportunités de croissance professionnelle, d'une culture de collaboration et d'un soutien constant pour exceller dans leurs rôles. Situé dans un cadre international, notre bureau favorise une ambiance stimulante et enrichissante, idéale pour ceux qui souhaitent faire la différence dans le service client.
Dados de contacto:
Equipa de recrutamento de HN Services Portugal
