Remote Danish Client support Support in Braga

Danish Customer Support | Digital Services Project Position Details

Job Title: Danish Customer Support Agent

Location:Braga, Portugal

Work Model: Remote

Starting Date: 5 November 2026

Are you passionate about customer service and enjoy finding solutions to different challenges? Join a global digital services project in Lisbon, where you’ll help users resolve issues, answer questions, and make the most of their online experience.

About The Role As a

Customer Support Agent , you’ll be the first point of contact for users who need assistance with an online platform. Your role will involve answering enquiries, investigating reported problems, and guiding users towards the right solutions while maintaining a high standard of service.

This is an

Remote opportunity in Braga , offering the chance to work in an international team and develop your skills in the digital services sector.

Key Responsibilities

Handle inbound customer calls, addressing a wide range of inquiries including sales, after-

sales support, product information, and delivery-related questions.

Provide effective technical troubleshooting using diagnostic tools like TechSee, guiding

customers through solutions or escalating complex issues when necessary.

Assist with order and delivery issues, warranty claims, refunds, and replacements, ensuring

accurate information and timely resolution.

Maintain detailed and accurate records of customer interactions in English within the CRM

system.

Offer product recommendations and support purchase decisions, contributing to a positive

sales experience.

Candidate Profile

Native-level or C1+ fluency in Danish, enabling you to provide exceptional support to

customers.

Proven experience in a customer service representative (CSR) role, demonstrating your

ability to handle diverse customer interactions.

Relatively advanced PC knowledge, including proficiency in navigating multiple browser

tabs, applications, and virtual desktops.

A strong affinity for technology and technical solutions, with a willingness to learn about

innovative products (no advanced IT knowledge required).

What The Company Offers

Salary Package: Competitive compensation depending on the candidate's experience and profile.

Training at home

productivity bonus per month

Health and Life Insurance: Company-provided insurance benefits.

Relocation Assistance: Yes ( - 2 Weeks hotel accommodation + Flight ticket (inside the EU) - Airport Pickup- Real Estate Agency fee

International Team: An opportunity to collaborate with colleagues from diverse backgrounds.

Career Growth: The opportunity to build expertise in customer relations and digital platform services.

Interested in Joining the Team? If you have strong French skills, enjoy assisting people, and want to gain experience in the digital industry, this position could be the right next step for you.

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