Num relance
- Tarefas: Oferecer suporte ao cliente por telefone e email, resolvendo problemas técnicos.
- Empresa: Expleo, um parceiro global de inovação com presença em 30 países.
- Benefícios: Ambiente dinâmico, oportunidades de crescimento e desenvolvimento profissional.
- Outras informações: Procura-se atitude proativa e capacidade de adaptação.
- Porquê este emprego: Faça a diferença no setor bancário enquanto ajuda clientes a resolver problemas.
- Qualificações: Experiência em suporte ao cliente e conhecimento do setor bancário.
O salário previsto situa-se entre 41850 - 51150 € por ano.
Overview
Expleo is a trusted partner for your innovation journey.
As a global engineering, technology and consulting service provider, we are ideally positioned to help you achieve your ambitions and future-proof your business.
With a smart blend of bold thinking and reliable execution, we’re able to fast-track innovation through each step of your value chain.
We are strategically positioned to build value, with a global footprint across 30 countries.
We are as global and local as you need us to be, with strong best-in- class pan- European technological centres and unique best- shoring capabilities.
We leverage a network of high value-adding affiliates in consulting and industrial excellence, and leading partners across multiple sectors to provide you with the most comprehensive services and solutions in an ever- changing environment.
Responsibilities
Provide customer support via phone and email, responding to ATM failure reports and technical or functional queries.
Analyse incidents in a structured manner, identify potential causes, and determine the appropriate actions required for resolution.
Use the Knowledge Base to support troubleshooting and incident resolution.
Communicate with financial institutions regarding reported incidents and follow up on requests.
Document relevant information, summarise findings, and monitor incidents through to resolution Essential skills
Professional experience in customer support, preferably within the banking sector.
Knowledge of payment systems and the banking ecosystem.
Good command of both Portuguese and English, spoken and written.
Proficiency in Microsoft Office, particularly Outlook, Word, Excel, and Power Point.
Strong verbal and written communication skills.
Good analytical, problem-solving, and decision-making skills.
Strong organisational skills, autonomy, and ability to learn quickly.
Proactive attitude, initiative, and adaptability.
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Empregador para Customer Support: Expleo
A Expleo é um empregador de excelência, oferecendo um ambiente de trabalho dinâmico e inovador, onde a colaboração e o desenvolvimento profissional são altamente valorizados. Com uma forte presença global e centros tecnológicos de classe mundial, os colaboradores têm acesso a oportunidades únicas de crescimento e formação contínua, além de benefícios competitivos que promovem um equilíbrio saudável entre vida profissional e pessoal. Junte-se a nós em Lisboa e faça parte de uma equipa que está na vanguarda da engenharia e tecnologia, contribuindo para soluções que moldam o futuro.
