Num relance
- Tarefas: Lida e resolve questões complexas de clientes, impulsionando soluções duradouras.
- Empresa: Emma – A maior marca de sono do mundo, com uma equipa internacional.
- Benefícios: Ambiente inclusivo, oportunidades de crescimento e impacto real.
- Outras informações: Valorizamos a diversidade e celebramos todas as candidaturas qualificadas.
- Porquê este emprego: Desafia o status quo e ajuda a moldar o futuro do conforto do sono.
- Qualificações: Habilidades em atendimento ao cliente e resolução de problemas.
O salário previsto situa-se entre 47250 - 57750 € por ano.
Ready to lead, disrupt and reinvent the sleep industry? We are
Emma – The Sleep Company .
Founded in 2015, we have grown into the world’s largest direct-to-consumer (D2C) sleep brand, with a presence in over 20 markets and more than 35 Emma stores across Europe.
Our mission is simple: to develop sleep comfort products that empower our customers to awaken their best every day.
Today, our products are trusted by millions and recommended by leading consumer associations worldwide.
It’sour people who bring this mission to life.
At Emma, you’lljoin a driven, international team that values ownership, collaboration, and continuous knowledge sharing.
With colleagues from over 70 nationalities, we combine diverse perspectives with a shared ambition to learn, grow, and create lasting impact, together.
Ready to awaken your best with us?
We are seeking a highly skilled Customer Excellence Specialist to join our dedicated team, responsible for resolving the most complex customer issues and using the customer’s voice as a guide to drive lasting solutions . This team plays a critical role in maintaining and recovering brand trust , leading cross-functional initiatives , and improving existing product standards while also shaping
CX requirements.
Become an Emmie We are on a mission to become No.1 in the world of sleep, and we’re looking for driven, ambitious people to help us shape what’s next.
If you’re curious, hands-on, and ready to challenge the status quo, you’ll find the space here to make things happen and create real impact.
We are proud to be an equal opportunity employer and are committed to building an inclusive workplace.
We celebrate diversity and consider all qualified applicants regardless of race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age.
Our aim is to get back to you within a few days.
Due to the high volume of applications, there may be slight delays, but we’ll get back to you as soon as possible.
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Empregador para Junior Customer Escalation Manager: Emma Sleep Gmbh
A Emma Sleep GmbH é um excelente empregador, oferecendo um ambiente de trabalho dinâmico em Lisboa, onde a inovação e a criatividade são valorizadas. Com oportunidades de crescimento profissional e uma cultura de colaboração, os colaboradores têm a chance de impactar diretamente a estratégia de marketing da empresa, enquanto desfrutam de benefícios competitivos e um equilíbrio saudável entre vida profissional e pessoal.
