Num relance
- Tarefas: Gerir KPIs operacionais e otimizar processos de suporte e logística.
- Empresa: Easy4Pro, uma start-up inovadora no setor logístico.
- Benefícios: Salário competitivo, ambiente dinâmico e oportunidades de crescimento profissional.
- Outras informações: Reconhecida por uma cultura de crescimento e referências bem-sucedidas.
- Porquê este emprego: Lidere uma equipa multi-fuso horário e faça a diferença na automação de processos.
- Qualificações: Experiência em gestão de equipas e forte comunicação com clientes.
O salário previsto situa-se entre 72000 - 88000 € por ano.
Own operational KPIs for the team and the company : track, analyze, report on performance, and contribute to setting new targets.
Oversee customer support ticket queues (Zoho Desk), ensuring SLAs and quality standards are consistently met.
Identify bottlenecks in support and logistics workflows, and lead process redesign : including creating supporting documentation, SOPs, and internal communications.
Drive automation initiatives (workflow rules, macros, integrations) to reduce manual work and improve turnaround times.
Supervise and mentor the support and operations team: set performance standards, and coordinate across departments (support, logistics, tech) to keep everyone aligned with company goals.
Allocate team capacity and future hirings effectively across shifts/timezones; Serve as the key point of contact for external partners (carriers, clients) and internal stakeholders, including calls to resolve escalations or align on priorities.
Profile & Requirements
Fluent in English (additional languages, especially Portuguese or French, are a plus).
Proven experience managing or mentoring a team, ideally in a support or operations setting.
Strong client communication skills - written, verbal, and video calls with both internal and external stakeholders.
Data-driven: comfortable defining, tracking, and reporting on KPIs.
Hands-on experience with support/ticketing tools (Zoho Desk or similar) and interest in building automations within them.
Dynamic, rigorous, team-oriented, and customer-focused; a self-starter who alsocollaborates well.
Flexible, cost-conscious, and persuasive in problem-solving.
Comfortable with technology and digital tools; curious about process and systems thinking.
University degree (B.
S. or Master's).
Experience in logistics (2PL, 3PL, or 4PL) or a Saa S environment is a strong advantage Redspher is a proud recipient of the Referral & Growth Culture Award 2026 from Sprad.
We were recognized with the Strong Referral Culture Badge for confirming that employee referrals are a structurally embedded and successful hiring channel within our organization, and the Top Growth Culture Badge for meeting the core criteria of a lived growth culture where development is integrated into employees' experience.
Learn more about our culture on our talent page at careers.
Redspher.
Com Easy4Pro is a leading logistics marketplace within the Redspher Group, focused on simplifying transport procurement.
As the most successful and fast-growing start-up in Redspher's portfolio - Europe's leader in premium freight.
We're looking for a tech-savvy, KPI-driven Operations Manager to oversee our support ticketing and logistics operations, mentor a multi-timezone team, and drive process automation.
This is a hands-on leadership role: you'll be accountable for team and company KPIs, act as the key point of contact for internal and external stakeholders, and continuously optimize how we work.
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Empregador para Operations Manager in Porto: Easy4 Pro
A Redspher é um empregador de excelência, reconhecida pela sua cultura de crescimento e desenvolvimento contínuo dos colaboradores. Oferecemos um ambiente dinâmico e colaborativo, onde a inovação e a automação são incentivadas, permitindo que os nossos funcionários cresçam profissionalmente enquanto contribuem para o sucesso da empresa. Localizada em um mercado logístico em rápida expansão, a Easy4Pro proporciona oportunidades únicas para quem deseja fazer parte de uma equipa orientada para resultados e com forte foco no cliente.
