Num relance
- Tarefas: Apoiar clientes através de chat, chamada ou email, resolvendo questões rapidamente.
- Empresa: Banco digital inovador que transforma a forma como gerimos o dinheiro.
- Benefícios: Ambiente dinâmico, oportunidades de crescimento e um trabalho significativo.
- Outras informações: Flexibilidade e adaptação às necessidades dos clientes são essenciais.
- Porquê este emprego: Seja a voz de uma nova geração de clientes e faça a diferença.
- Qualificações: Fluência em italiano e experiência em serviços financeiros.
O salário previsto situa-se entre 22950 - 28050 € por ano.
Are you passionate about delivering exceptional customer support and making a real impact?
As a Customer Operations Agent, you'll be the first point of contact for our customers – whether it's via phone, email, or chat – resolving enquiries quickly and effectively.
Our Client Is a game-changing digital bank that is redefining the way we manage money.
They entered the scene with a bold vision: to make banking smart, transparent, and truly customer-focused.
No more confusing fees, no more waiting in lines, just a sleek, intuitive app that puts users in full control of their finances.
From instant notifications to budgeting tools and fee‐free spending abroad, it quickly became the go-to choice for a new generation.
It's not just a bank – it's banking the way it should be.
What you'll do
Resolve a wide range of customer queries via chat, call, or email, aiming for first-contact resolution while providing an excellent experience; Own customer issues end-to-end, including complex cases, while building trust and embodying the company's values; Support fraud investigations, dispute resolution (including chargebacks), and complaints with care, fairness, and attention to detail; Identify and assist vulnerable customers, making necessary adjustments and escalating when needed; Remain flexible and responsive to changing business and customer needs.
Requirements
C1/C2 level of Italian and at least 1 year of experience in Banking, Financial Services, or Insurance; Minimum academic qualifications: 12th grade; Previous experience in supporting vulnerable customers, and complaints handling, or Fraud and Disputes with experience of Mastercard or Visa scheme rules (minimum of 12 months); Experience in practicing excellent customer service principles; Prior demonstrated experience of working to targets.
Empregador para Customer Operations Agent For Banking Industry – Italian Speaker In Lisbon in Viseu: Digital Bank
A nossa empresa é um banco digital de referência em Lisboa, oferecendo um ambiente de trabalho dinâmico e multicultural que valoriza o crescimento profissional. Com benefícios como subsídios de refeição, bónus de desempenho e 22 dias de férias, garantimos que os nossos colaboradores se sintam valorizados e motivados a desenvolver as suas carreiras. Junte-se a nós e faça parte de uma equipa que prioriza a excelência no atendimento ao cliente e a inovação no setor bancário.
