Internal sales account executive for software customers

Описание

Cyncly is a global technology powerhouse with 2,400+ employees and 70,000+ customers across 100+ countries. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed, and made. Our end-to-end software solutions connect professional designers, retailers, and manufacturers to the world's largest repository of product content. Задачи

Manage and respond to inbound customer enquiries from the German-speaking market. Support existing customers with commercial questions, product information, quotations, renewals, upgrades, and additional licence requests. Prepare and follow up on quotations, proposals, renewal offers, and commercial documentation. Identify opportunities for customer retention, product upgrades, add-ons, and cross-sell based on customer needs. Work closely with Account Managers and Sales Management to support account plans and customer follow-up. Coordinate with Customer Success, Support, Finance, and Operations to resolve customer requests and ensure a smooth customer experience. Maintain accurate customer, account, contact, opportunity, and activity data in the CRM. Track renewal dates, quote status, customer follow-ups, and outstanding commercial actions. Assist with sales reporting, pipeline updates, forecast input, and administrative sales processes. Ensure customers receive timely and accurate responses to commercial requests. Support customer onboarding or handover processes where commercial input is required. Help maintain strong customer relationships through professional, consistent, and proactive communication. Contribute to customer retention and revenue growth within the assigned market. Build good knowledge of Cyncly’s solutions, customer segments, pricing structure, and internal processes. Требования

Previous experience in internal sales, inside sales support, account support, sales administration, customer success, renewals, or commercial customer service. Experience working with existing customers in a B2B environment. Ability to manage quotations, follow-ups, renewals, customer enquiries, and commercial requests accurately. Strong customer communication skills, both verbal and written. Good commercial awareness and ability to identify customer needs and potential upsell or upgrade opportunities. Strong organisational skills, with the ability to manage multiple accounts, tasks, deadlines, and internal requests. Excellent attention to detail, especially when working with CRM data, quotes, contracts, pricing, and customer records. Comfortable working with CRM systems and sales processes. Ability to work effectively with internal teams including Sales, Customer Success, Support, Finance, and Operations. Proactive, reliable, and service-oriented mindset. Ability to follow processes while also taking ownership of customer requests. Fluency in German is required. Fluency in English is required. Будет плюсом: any additional European language is a plus; Experience in software, SaaS, design software, business software, or technology solutions; Experience supporting renewals, licence management, upgrades, or subscription-based customers; Familiarity with CRM systems such as Salesforce; Good working knowledge of Microsoft Office and sales productivity tools; Understanding of the kitchen, bathroom, furniture, interior design, manufacturing, or retail software sectors; Ability to understand customer workflows and identify where additional products or services may add value; Experience working in an international sales organisation; Strong problem-solving skills and ability to coordinate across departments Условия

Вы’ll have the freedom to work flexibly and autonomously, supported by teammates and leaders who are committed to your growth. We celebrate the different ways people contribute and encourage everyone — from every background — to bring their authentic self to work.

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