Num relance
- Tarefas: Apoiar clientes em pedidos online e melhorar a experiência do cliente.
- Empresa: Empresa global líder com uma cultura de trabalho colaborativa.
- Benefícios: Salário competitivo, seguro de saúde, apoio à realocação e ambiente de trabalho incrível.
- Outras informações: Oportunidades de crescimento profissional e formação contínua.
- Porquê este emprego: Trabalhe remotamente em Portugal e faça a diferença na experiência do cliente.
- Qualificações: Fluência em holandês e inglês, habilidades de comunicação e resolução de problemas.
O salário previsto situa-se entre 31500 - 38500 € por ano.
Remote Dutch speaking ARC Support Specialist with relocation to Portugal!
Job Openings Remote Dutch speaking ARC Support Specialist with relocation to Portugal! About the job Remote Dutch speaking ARC Support Specialist with relocation to Portugal!
Cross Border Talents is looking for a Dutch speaking ARC Support Specialistto work remotely in Portugalfor a project of a global leading provider.
The Job Support Specialists provides support to customers online orders, throughout the whole journey (eg. delivery management, shipping investigations, returns, payment transactions, refunds, inbound/outbound calls and order information review, business related requests).
The Specialist will be handling very sensitive customer and client information, having to follow the standard PCI and GDPR policies.
This team will be responsible for interacting with customers, Carriers/Couriers, financial institutions, other CSRs, and other internal departments.
There is a wide range of responsibilities focused on improving the overall customer experience and maintaining the highest customer service standards at all times.
The Specialist will be required to quickly and effectively recognise and analyse complex problems and escalate to the dedicated team, if necessary, with the help of the Knowledge Base.
All Specialists are expected to be team orientated, combining efforts in achieving the projects goals.
Required Experience Flawless communication skills, proficient (both written and oral) in Dutch (C2) and in English (B2).
Ability to work in a sensitive and classified information environment is an advantage.
Very good accuracy and attention to detail, understanding that small details can make the biggest difference.
Proactively utilize strong problem-solving skills to deliver customer-focused solutions.
Working in a back-office environment with customer satisfaction in mind.
Excellent written and verbal communication skills.
Interest in self and team KPIs focusing on what can be done instead of what cannot be.
Knowledge of SAP and Back-Office work is an advantage; otherwise, we can help with that.
As this job is directly related to order volume, flexibility is required and will occasionally involve overtime work.
Extraordinary teammate, thriving in an environment where camaraderie matters.
Initial contract with a duration of 12 months; Up to two contract renewals with a duration of 12 months; Permanent employment contract after 2 years; Private health insurance after contract signature (additionally to the standard insurance).
Training compensation; Accommodation; Amazing working environment; Relocation support.
Relocation support(only for international candidates)* Airport pick-up and administrative assistance with your registration in Portugal; Reimbursement of your initial flight expenses; Yearly complementary two-way flight ticket back to your home country (within the EU); Accommodation in one of our company's shared apartments; Free Portuguese lessons, sports activities, cooking lessons and much more!!
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Empregador para Dutch Speaking ARC Support Specialist – Remote: Cross Border Talents
A nossa empresa é um líder global em gestão de experiência do cliente, oferecendo um ambiente de trabalho dinâmico e colaborativo em Braga, Portugal. Valorizamos o crescimento profissional dos nossos colaboradores, proporcionando oportunidades de desenvolvimento contínuo, além de benefícios como seguro de saúde e apoio à relocação. Junte-se a nós para fazer parte de uma equipa que valoriza a resiliência emocional e a atenção ao detalhe, enquanto contribui para a criação de experiências significativas para os nossos clientes.
Dados de contacto:
Equipa de recrutamento de Cross Border Talents
