Num relance
- Tarefas: Apoiar clientes em italiano com pedidos online e questões técnicas.
- Empresa: Líder em e-commerce desportivo com ambiente internacional.
- Benefícios: Salário competitivo, formação paga e oportunidades de desenvolvimento de carreira.
- Outras informações: Ambiente dinâmico com oportunidades de crescimento na carreira.
- Porquê este emprego: Trabalhe com desporto e tecnologia, ajudando clientes a ter uma experiência incrível.
- Qualificações: Fluência em italiano e boas habilidades de comunicação.
O salário previsto situa-se entre 24300 - 29700 € por ano.
Italian-Speaking Customer Support Representative & E-Commerce & IT Italian-Speaking Customer Support Representative – Sports E-Commerce & IT Location:
Porto, Portugal (On-site)
Overview Are you passionate about sports, technology, and delivering exceptional customer experiences?
We are looking for an Italian-Speaking Customer Support Representative to join a leading sports e-commerce and IT project in Porto.
This is an excellent opportunity for junior professionals looking to start or develop their career in customer support within a dynamic and international environment.
You will support customers of a globally recognized sports retail and e-commerce platform, helping them with a variety of inquiries related to online orders, products, accounts, and digital services.
Key Responsibilities Provide customer support via phone, email, and chat in Italian.
Assist customers with online orders, deliveries, returns, refunds, and account-related inquiries.
Offer guidance regarding products, promotions, and website navigation.
Troubleshoot basic technical issues related to the e-commerce platform and mobile applications.
Accurately document customer interactions and resolutions in internal systems.
Escalate complex issues to specialized teams when required.
Ensure a high level of customer satisfaction and service quality.
Follow company procedures, policies, and quality standards.
Requirements Native or fluent Italian language skills (C2).
Good command of English (B2 level or higher).
Strong communication and interpersonal skills.
Customer-oriented mindset with excellent problem-solving abilities.
Interest in sports, e-commerce, and technology.
Comfortable using digital tools and computer systems.
Ability to work in a fast-paced environment.
Previous customer service experience is an advantage but not required.
Availability to work on-site in Porto.
What We Offer Competitive salary package.
Paid training and comprehensive onboarding.
International and multicultural work environment.
Career development opportunities within a growing organization.
Modern office facilities in Porto.
Opportunity to gain valuable experience in the sports e-commerce and technology sector.
Please note
This position does not include relocation support. Candidates must already be based in Portugal or have the legal right to work in Portugal.
Join Our Team If you are enthusiastic about sports, enjoy helping customers, and are looking to build a career in customer support, we would love to hear from you.
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Empregador para Italian-Speaking Customer Support Representative in Porto: Cross Border Talents
A nossa empresa é um líder global em gestão de experiência do cliente, oferecendo um ambiente de trabalho dinâmico e colaborativo em Braga, Portugal. Valorizamos o crescimento profissional dos nossos colaboradores, proporcionando oportunidades de desenvolvimento contínuo, além de benefícios como seguro de saúde e apoio à relocação. Junte-se a nós para fazer parte de uma equipa que valoriza a resiliência emocional e a atenção ao detalhe, enquanto contribui para a criação de experiências significativas para os nossos clientes.
Dados de contacto:
Equipa de recrutamento de Cross Border Talents
