Num relance
- Tarefas: Apoiar clientes com conselhos de beleza e resolver dúvidas sobre produtos.
- Empresa: Multinacional no setor da beleza, com um ambiente dinâmico em Porto.
- Benefícios: Salário competitivo, seguro de saúde, subsídio de refeição e formação abrangente.
- Outras informações: Contrato renovável com oportunidades de crescimento e benefícios adicionais.
- Porquê este emprego: Trabalha numa área que amas e ajuda os outros a sentirem-se bem na sua pele.
- Qualificações: Fluente em italiano e bom nível de inglês, com paixão por beleza.
O salário previsto situa-se entre 20250 - 24750 € por ano.
Overview
Job Openings Customer Service Representative - Beauty Advisor (Italian Market) We are looking for Italian speakers to join our multinational client as Customer Service Representatives - Beauty Advisors in Porto, Portugal.
If you have a passion for beauty and skincare, excellent communication skills, and fluency in Italian and English, this is the perfect opportunity for you.
Location
onsite, at the client's office accessible via metro, train, and bus Responsibilities
Provide customer support via live chat, phone, emails, and web forms.
Handle inquiries related to product information, beauty advice, returns, deliveries, and refunds.
Offer personalized beauty recommendations and care advice.
Address customer concerns regarding data privacy (GDPR) and subscription management.
Process and report health-related customer concerns following internal guidelines.
Maintain accurate records of customer interactions and feedback.
Requirements
Fluent in Italian (C2 level) and proficient in English (B2 level).
Strong communication and interpersonal skills.
Passion for beauty and skincare.
Customer-oriented mindset with problem-solving abilities.
Ability to work in a dynamic and fast-paced environment.
Previous experience in customer service or beauty advisory is a plus.
EU ID or a valid residence card for Portugal (a MUST).
Details
Duration: 5 days (8 hours per day) conducted in English.
Comprehensive product training, customer management techniques, and system navigation.
Training compensation will be provided upon successful completion.
Working Conditions
40 hours per week on a rotational shift schedule.
Workdays: Monday to Saturday, between 08:00 and 20:00.
Portuguese public holidays apply, with compensatory leave for working on holidays. 12-month renewable contract, with potential for permanent employment after two years.
Christmas and holiday allowances (paid in monthly installments).
Meal allowance provided via a prepaid card.
Health insurance from day one.
Apartment benefit for eligible employees.
Flight ticket reimbursement for those moving for the role and airport pick-up.
If you are passionate about beauty and customer service, we invite you to apply and join our dynamic team in Porto!
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Empregador para Customer Service Representative – Italian Market in Porto: Cross Border Talents
A nossa empresa é um líder global em gestão de experiência do cliente, oferecendo um ambiente de trabalho dinâmico e colaborativo em Braga, Portugal. Valorizamos o crescimento profissional dos nossos colaboradores, proporcionando oportunidades de desenvolvimento contínuo, além de benefícios como seguro de saúde e apoio à relocação. Junte-se a nós para fazer parte de uma equipa que valoriza a resiliência emocional e a atenção ao detalhe, enquanto contribui para a criação de experiências significativas para os nossos clientes.
Dados de contacto:
Equipa de recrutamento de Cross Border Talents
