Location:
Lisbon, Portugal Work Model:
On-site Schedule:
Rotating shifts | 40 hours per week About the Role
We are looking for an Italian & English-speaking Customer Service Representative to join an international team in Lisbon. You will be the first point of contact for customers of a leading digital financial services brand, resolving queries via chat, phone and email. Key Responsibilities
Resolve customer queries, aiming for first-contact resolution Own cases end to end, including complex ones Support fraud checks, disputes and complaints Assist vulnerable customers and escalate when needed Requirements
Native-level Italian Fluent English Customer support orbanking experience is an advantage Strong communication and decision-making skill Willingness to relocate to Lisbon What We Offer
Above-average wages and health insurance from day one Paid training and onboarding Relocation and visa support for international candidates Accommodation option and local language classes Annual trip home and meal allowance Multicultural environment with career growth
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Empregador para Customer Care Representative (Italian Speaking): Cross Border Talents
A nossa empresa é um líder global em gestão de experiência do cliente, oferecendo um ambiente de trabalho dinâmico e colaborativo em Braga, Portugal. Valorizamos o crescimento profissional dos nossos colaboradores, proporcionando oportunidades de desenvolvimento contínuo, além de benefícios como seguro de saúde e apoio à relocação. Junte-se a nós para fazer parte de uma equipa que valoriza a resiliência emocional e a atenção ao detalhe, enquanto contribui para a criação de experiências significativas para os nossos clientes.
Dados de contacto:
Equipa de recrutamento de Cross Border Talents
