Num relance
- Tarefas: Apoiar clientes através de telefone, email, chat e redes sociais.
- Empresa: Empresa inovadora de serviços financeiros com ambiente inclusivo.
- Benefícios: Salário competitivo, bónus de desempenho e formação paga.
- Outras informações: Oportunidades de desenvolvimento de carreira e ambiente dinâmico.
- Porquê este emprego: Desenvolve habilidades em atendimento ao cliente e faz a diferença na vida das pessoas.
- Qualificações: Fluência em inglês e experiência em atendimento ao cliente é preferível.
O salário previsto situa-se entre 53957 - 65947 € por ano.
Job Title Service Representative (English-speaking) - Cash App Services
Job Description Customer Service Representative based in Lisbon, Portugal (On-Site).
You will support the client’s finance areas, ensuring client guidelines, promoting service improvements, and providing assistance to all users.
What You Will Do In This Role
Provide assistance through phone, email, chat, or social media platforms.
Answer questions about features, functionality, and account setup.
Help customers resolve app-related technical issues, such as login errors or payment delays.
Guide users through the account creation or identity verification process.
Build and maintain a positive customer experience by being empathetic and professional.
Escalate unresolved or complex issues to higher-level support or technical teams.
Your Qualifications
High level of English (oral and written).
Strong analytical and troubleshooting skills to resolve customer queries effectively.
Familiarity with mobile apps, digital payments, and online platforms.
Ability to understand customer concerns fully and provide appropriate solutions.
Previous experience in customer service, support roles, or call centers is preferred.
What’s In It For You
Full-time with indefinite contracts (negotiable depending on your experience and our client’s needs).
Competitive salary and performance bonus.
Central location in Lisbon, Portugal.
Bring-a-friend (referral) bonus opportunities.
Full paid training on the company and the project you’ll be working on.
Career development programs.
Eligibility to Work In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.
Equal Opportunity Employer We’re proudly united as one team, one company, globally.
We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.
All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
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Empregador para Service Representative: Concentrix
A Concentrix, localizada no coração do Porto, Portugal, é um excelente empregador que valoriza o crescimento profissional e o desenvolvimento pessoal dos seus colaboradores. Com um ambiente de trabalho inclusivo e oportunidades de promoção interna, a empresa oferece formação completa e um pacote de benefícios competitivo, incluindo bónus de desempenho e programas de desenvolvimento de carreira, tornando-a uma escolha atrativa para quem procura uma carreira significativa e gratificante na área de suporte ao cliente.
