Num relance
- Tarefas: Apoiar clientes com assistência técnica e gestão de encomendas de dispositivos médicos.
- Empresa: Empresa inovadora no setor de equipamentos médicos em Porto.
- Benefícios: Salário competitivo, bónus, formação paga e ambiente de trabalho inclusivo.
- Outras informações: Oportunidades de crescimento e um ambiente dinâmico.
- Porquê este emprego: Faça a diferença na vida das pessoas enquanto trabalha com tecnologia médica.
- Qualificações: Fluência em alemão e inglês, com habilidades em atendimento ao cliente.
O salário previsto situa-se entre 47250 - 57750 € por ano.
Customer, Order and Technical Support (German-speaking) – Medical Equipment Customer & Technical Support Specialist in Porto, Portugal (On‑Site).
Provide customer care and technical assistance for medical devices, ensuring accurate order management and empathetic support to customers across European markets.
Responsibilities
Deliver technical support and troubleshooting for medical diabetes devices, consumables and accessories.
Manage order intake and renewals in compliance with company guidelines.
Assist customers with product usage and ordering through multichannel support (calls, email, chat, and SMS).
Accurately document all customer contacts in English.
Apply active listening and empathy to handle sensitive patients and situations.
Follow defined procedures and scripts to ensure regulatory and safety standards.
Qualifications
Fluent, both verbal and written, in German and C1 level in English.
Can support more than one market simultaneously.
Strong customer service orientation with excellent communication skills.
Problem‑solving, prioritization, and organizational skills.
Remain calm under stress and adapt quickly to change.
Patience and good temper to handle disputes and emergencies.
Apply active listening and empathy to resolve client issues.
(Bonus) Knowledge or background in healthcare, diabetes devices, or technical support.
Benefits
Competitive salary (base and additional bonuses).
Central location in Porto, Portugal.
Bring‑a‑friend (referral) bonus opportunities.
Full paid training on the company and the project you’ll be working on.
Equal‑Opportunity Employment Concentrix is an equal‑opportunity employer.
We are committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.
All recruitment practices are based on business needs, job requirements, and professional qualifications.
Work Eligibility In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.
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Empregador para Order and Tech Support – German-speaking in Porto: Concentrix
A Concentrix, localizada no coração do Porto, Portugal, é um excelente empregador que valoriza o crescimento profissional e o desenvolvimento pessoal dos seus colaboradores. Com um ambiente de trabalho inclusivo e oportunidades de promoção interna, a empresa oferece formação completa e um pacote de benefícios competitivo, incluindo bónus de desempenho e programas de desenvolvimento de carreira, tornando-a uma escolha atrativa para quem procura uma carreira significativa e gratificante na área de suporte ao cliente.
