Num relance
- Tarefas: Oferecer suporte técnico e gestão de pedidos para dispositivos médicos.
- Empresa: Empresa inovadora na área da saúde, com um ambiente colaborativo.
- Benefícios: Salário competitivo, bónus, formação paga e oportunidades de crescimento.
- Outras informações: Localização central no Porto e ambiente dinâmico.
- Porquê este emprego: Ajuda pacientes enquanto desenvolves habilidades valiosas em suporte técnico.
- Qualificações: Fluência em holandês e inglês, com forte orientação para o cliente.
O salário previsto situa-se entre 24300 - 29700 € por ano.
Customer, Order and Technical Support (Dutch‑speaking) - Medical Equipment What You Will Do In This Role
Deliver technical support and troubleshooting for medical diabetes devices, consumables and accessories.
Manage order intake and renewals in compliance with company guidelines.
Assist customers with product usage and ordering through multichannel support (calls, email, chat, and SMS).
Accurately document all customer contacts in English.
Apply active listening and empathy to handle sensitive patients and situations.
Follow defined procedures and scripts to ensure regulatory and safety standards.
Your Qualifications
Fluent, both verbal and written, in Dutch + C1 level in English.
Ability to support more than one market simultaneously.
Strong customer service orientation with excellent communication skills.
Possess problem‑solving, prioritization, and organizational skills.
Stay calm under stress and adapt quickly to change.
Have the patience and good temper to handle disputes and emergencies.
Apply active listening and empathy to resolve client issues.
(Bonus) Bring knowledge or background in healthcare, diabetes devices, or technical support.
Benefits
Competitive salary (base and additional bonuses).
Central location in Porto, Portugal.
Bring‑a‑friend (referral) bonus opportunities.
Full paid training on the company and the project you’ll be working on.
Equal‑Opportunity Employer We’re proudly united as one team, one company, globally.
We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.
All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
Eligibility to work In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.
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Empregador para Order and Tech Support (Dutch-speaking) - Medical Equipment in Porto: Concentrix
A Concentrix, localizada no coração do Porto, Portugal, é um excelente empregador que valoriza o crescimento profissional e o desenvolvimento pessoal dos seus colaboradores. Com um ambiente de trabalho inclusivo e oportunidades de promoção interna, a empresa oferece formação completa e um pacote de benefícios competitivo, incluindo bónus de desempenho e programas de desenvolvimento de carreira, tornando-a uma escolha atrativa para quem procura uma carreira significativa e gratificante na área de suporte ao cliente.
