Job Title Customer Representative and Sales (Flemish-speaking) – Cruise Line – Remote
Job Title Customer Representative and Sales (Flemish-speaking) – Cruise Line – Remote
Job Description Experience the power of a game-changing career! Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. If you’re looking to grow and be inspired, as a Customer Representative and Sales in Portugal (Remote), you will ensure that performance goals are met across all operations. And that we fulfil client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement. Furthermore, you'll have an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users.
Career growth and personal development We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
What You Will Do In This Role
Provide exceptional customer support throughout the entire guest journey, from booking to post-cruise follow-up
Assist customers and travel agents with cruise bookings, modifications, cancellations, and special requests
Offer detailed information about destinations, itineraries, ships, onboard services, excursions, and travel requirements
Drive sales by promoting cruise packages, itineraries, and onboard experiences to new and existing customers
Identify customer needs and recommend tailored cruise options, upgrades, and add-on services (excursions, drink packages, cabins, etc.)
Build and maintain strong relationships with customers and travel agents to encourage repeat business
Present promotions, special offers, and loyalty programs to maximize revenue opportunities
Resolve customer concerns with a proactive, solution-oriented approach to ensure a smooth and enjoyable travel experience
Your Qualifications
Are fluent in Flemish (C1), both spoken and written and have a good level of English
Have previous experience in customer service and/or sales, hospitality, travel, or tourism (cruise experience is a plus)
Are comfortable using multiple systems and have strong computer skills
Demonstrate excellent attention to detail and a problem-solving mindset
Have strong communication skills and a customer-first attitude
Are able to multitask and work efficiently in a fast-paced environment
Show flexibility with schedules, including weekends or holidays if required
What’s In It For You
Competitive salary and performance bonus
Work from home in Portugal
Bring-a-friend (referral) bonus opportunities
Full paid training on the company and the project you'll be working on
Career development programs
Experience the best version of you! Concentrix is an equal-opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
Eligibility to work In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.
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Empregador para Customer Representative and Sales (Flemish-speaking) - Cruise Line – Remote in Porto: Concentrix
A Concentrix, localizada no coração do Porto, Portugal, é um excelente empregador que valoriza o crescimento profissional e o desenvolvimento pessoal dos seus colaboradores. Com um ambiente de trabalho inclusivo e oportunidades de promoção interna, a empresa oferece formação completa e um pacote de benefícios competitivo, incluindo bónus de desempenho e programas de desenvolvimento de carreira, tornando-a uma escolha atrativa para quem procura uma carreira significativa e gratificante na área de suporte ao cliente.
