Num relance
- Tarefas: Investiga e resolve questões de clientes, garantindo satisfação e qualidade no atendimento.
- Empresa: Empresa global de e-commerce com ambiente inclusivo e colaborativo.
- Benefícios: Salário competitivo, formação paga e oportunidades de desenvolvimento de carreira.
- Outras informações: Localização central em Lisboa e horários rotativos disponíveis.
- Porquê este emprego: Trabalha num ambiente dinâmico e impacta a experiência do cliente diariamente.
- Qualificações: Fluência em italiano e inglês, com experiência em atendimento ao cliente.
O salário previsto situa-se entre 24300 - 29700 € por ano.
Customer Service Representative (Italian‑Speaking) – Global e‑Commerce Location: Lisbon, Portugal (On‑Site).
What You Will Do
Investigate and resolve issues reported by buyers, sellers, customers, and creators, including checking order and logistics status.
Review reported issues within agreed turnaround times and quality standards.
Escalate issues to our client in accordance with the MSA and the SOW.
Drive overall customer satisfaction metrics, ensuring service quality through the case journey and providing regular updates across touch points.
Maintain adherence to service levels across channels, achieving best‑in‑class productivity and impact resolution times for end customers.
Qualifications
Fluent in Italian (C1) and English (B2), both verbally and written.
Minimum education qualification of a college degree or an equivalent diploma.
Strong understanding of e‑commerce.
Experience working with call center (voice and non‑voice) and the service industry.
Availability for 24/7 rotating shifts.
Ability to work both independently and as part of a team.
Experience with social media product usage and basic understanding of digital advertising.
Benefits
Competitive salary (base and additional bonuses).
Central location in Lisbon, Portugal.
Referral bonus opportunities.
Full paid training on the company and project.
Career development programs.
Equal Opportunity Employer We’re proudly united as one team, one company, globally. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, nationality, disability, or any other protected class under applicable national laws.
Eligibility to Work In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.
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Empregador para Customer Service Representative (Italian-Speaking): Concentrix
A Concentrix, localizada no coração do Porto, Portugal, é um excelente empregador que valoriza o crescimento profissional e o desenvolvimento pessoal dos seus colaboradores. Com um ambiente de trabalho inclusivo e oportunidades de promoção interna, a empresa oferece formação completa e um pacote de benefícios competitivo, incluindo bónus de desempenho e programas de desenvolvimento de carreira, tornando-a uma escolha atrativa para quem procura uma carreira significativa e gratificante na área de suporte ao cliente.
