Num relance
- Tarefas: Apoiar clientes em várias plataformas sociais e resolver problemas de forma eficaz.
- Empresa: Empresa global de e-commerce com uma cultura inclusiva e colaborativa.
- Benefícios: Salário competitivo, bónus, formação paga e oportunidades de desenvolvimento de carreira.
- Outras informações: Localização central em Lisboa e horários de trabalho flexíveis.
- Porquê este emprego: Trabalha num ambiente dinâmico e impacta a satisfação do cliente todos os dias.
- Qualificações: Fluente em alemão e inglês, com experiência em atendimento ao cliente.
O salário previsto situa-se entre 24300 - 29700 € por ano.
Customer Service Representative (German-Speaking) – Global e-Commerce As a
Customer Service Representative in Lisbon, Portugal (On-Site), you will support clients across various social media platforms, ensuring adherence to service guidelines and contributing to overall service improvement.
What You Will Do In This Role
Investigate and resolve issues reported by buyers, sellers, customers, and creators, including checking order and logistics status.
Review reported issues within agreed turnaround times and uphold quality standards.
Escalate issues to the client in accordance with the MSA and SOW on the knowledge base.
Track and drive Customer Satisfaction metrics, ensuring service quality through the case journey and providing regular updates across touchpoints.
Adhere to service levels across channels and achieve best‑in‑class productivity, impacting resolution times for end customers.
Your Qualifications
Fluent in German (C1) – both verbal and written.
Fluent in English (B2) – both verbal and written.
Minimum education of college degree or equivalent diploma.
Strong understanding of e‑commerce.
Experience working in a call center (voice and non‑voice) and the service industry.
Availability for 24/7 rotating shifts.
Ability to work both independently and as part of a team.
Familiarity with social media products and basic understanding of digital advertising.
What’s In It For You
Competitive salary (base and additional bonuses).
Central location in Lisbon, Portugal.
Bring‑a‑friend (referral) bonus opportunities.
Full paid training on the company and the project you will be working on.
Career development programs.
Concentrix is an equal‑opportunity employer We’re proudly united as one team, one company, globally.
We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.
All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
Eligibility to work In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.
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Empregador para Customer Service Representative (German-Speaking): Concentrix
A Concentrix, localizada no coração do Porto, Portugal, é um excelente empregador que valoriza o crescimento profissional e o desenvolvimento pessoal dos seus colaboradores. Com um ambiente de trabalho inclusivo e oportunidades de promoção interna, a empresa oferece formação completa e um pacote de benefícios competitivo, incluindo bónus de desempenho e programas de desenvolvimento de carreira, tornando-a uma escolha atrativa para quem procura uma carreira significativa e gratificante na área de suporte ao cliente.
