Num relance
- Tarefas: Atender clientes e garantir a excelência no serviço de seguros.
- Empresa: Empresa de seguros com um ambiente inclusivo e colaborativo.
- Benefícios: Salário competitivo, bónus de desempenho e formação paga.
- Outras informações: Oportunidades de desenvolvimento profissional e ambiente dinâmico.
- Porquê este emprego: Desenvolve habilidades em atendimento ao cliente e cresce na carreira.
- Qualificações: Fluência em italiano e inglês, experiência em atendimento é um plus.
O salário previsto situa-se entre 24300 - 29700 € por ano.
Job Title Customer Representative (Italian-speaking) - Insurance Company
Job Description As a Customer Service Representative, you will ensure that performance goals are met across all operations and fulfill client expectations related to operational excellence: high targets regarding quality, efficiency, and customer journey improvement.
What You Will Do In This Role
Receive telephone calls or chats from clients wishing to obtain various types of information concerning their insurance policy.
Process requests via transactions in the client policy administration system and by writing and sending replies to letters/emails, information, contract documents, etc., to the insured.
Do indexation and electronic archiving in the document management tool.
Manage policy change requests, updating payment details.
Make claims and cancel requests.
Your Qualifications
High level of Italian (C2) and fluent English (B2).
Previous customer experience is a plus.
Excellent verbal and writing skills coupled with a formal and diplomatic stance.
Proactive, self‑motivated, and a great team player.
What’s In It For You
Full-time with indefinite contracts (negotiable depending on your experience and client needs).
Competitive salary and performance bonus.
Central location in Lisbon, Portugal.
Bring‑a‑friend referral bonus opportunities.
Full paid training on the company and the project you’ll be working on.
Career development programs.
Concentrix is an equal‑opportunity employer We're proudly united as one team, one company, globally.
We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.
All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
Eligibility to work In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.
#J-18808-Ljbffr
Empregador para Customer Representative (Italian-speaking): Concentrix
A Concentrix, localizada no coração do Porto, Portugal, é um excelente empregador que valoriza o crescimento profissional e o desenvolvimento pessoal dos seus colaboradores. Com um ambiente de trabalho inclusivo e oportunidades de promoção interna, a empresa oferece formação completa e um pacote de benefícios competitivo, incluindo bónus de desempenho e programas de desenvolvimento de carreira, tornando-a uma escolha atrativa para quem procura uma carreira significativa e gratificante na área de suporte ao cliente.
