Num relance
- Tarefas: Gerir chamadas e interações online, garantindo um atendimento amigável e profissional.
- Empresa: Marca icónica de motocicletas com uma cultura inclusiva e apaixonada.
- Benefícios: Salário competitivo, bónus de desempenho e formação paga.
- Outras informações: Oportunidades de desenvolvimento de carreira e ambiente dinâmico.
- Porquê este emprego: Trabalha com uma marca que adoras e faz parte de uma comunidade vibrante.
- Qualificações: Fluente em alemão e inglês, com paixão por motocicletas.
Customer Representative (German-speaking) - Iconic Motorcycle Brand Customer Service Representative in Lisbon, Portugal (On-Site) you will ensure that performance goals are met across all operations and that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.
Responsibilities
Manage inbound calls, as well as real-time chat, email support, and social media, ensuring every interaction feels like a professional and friendly greeting.
Act as the primary liaison for members. Provide information on programs, membership benefits, and assist with new member orientations.
Answer detailed questions regarding Motor Clothes, general merchandising, and parts and accessories (P&A).
Inform the community about upcoming rallies, local shop events, and social gatherings to drive engagement and ridership.
Assist in managing contacts from dealerships, providing support for "how-to" questions, and facilitating partnerships within the network.
Address customer complaints with empathy and a "Make Things Right" attitude to ensure continued brand loyalty.
Qualifications
High level of German and fluent in English (B2) – both languages written and oral.
Passionate about motorcycles (active riders and enthusiasts preferred).
Good typing and computer skills (MS Office).
Tech-savvy, with the ability to quickly learn new software and tools.
Ability to explain complex concepts clearly and concisely.
Previous experience in a customer service center is an advantage, but not required.
Benefits
Competitive salary and performance bonus.
Central location in Lisbon, Portugal.
Bring-a-friend referral bonus opportunities.
Full paid training on the company and the project you'll be working on.
Career development programs.
Equal‑Opportunity Employer We’re proudly united as one team, one company, globally. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
Eligibility to Work In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.
#J-18808-Ljbffr
Empregador para Customer Representative (German-speaking): Concentrix
A Concentrix, localizada no coração do Porto, Portugal, é um excelente empregador que valoriza o crescimento profissional e o desenvolvimento pessoal dos seus colaboradores. Com um ambiente de trabalho inclusivo e oportunidades de promoção interna, a empresa oferece formação completa e um pacote de benefícios competitivo, incluindo bónus de desempenho e programas de desenvolvimento de carreira, tornando-a uma escolha atrativa para quem procura uma carreira significativa e gratificante na área de suporte ao cliente.
