Num relance
- Tarefas: Liderar equipas e garantir que as metas de desempenho sejam alcançadas.
- Empresa: Concentrix, uma empresa global com uma cultura colaborativa.
- Benefícios: Salário competitivo, bónus de desempenho e oportunidades de desenvolvimento profissional.
- Outras informações: Oportunidades de progressão na carreira e ambiente dinâmico.
- Porquê este emprego: Faça a diferença na performance operacional e no desenvolvimento de equipas.
- Qualificações: Experiência em gestão de operações BPO e fluência em inglês C1.
O salário previsto situa-se entre 37800 - 46200 € por ano.
Lisbon, Portugal | On‑Site
Experience the power of a game-changing career Ready to take your leadership career further?
Join Concentrix in Lisbon and lead multi‑team BPO operations in a global company, with a competitive salary, performance bonus, and leadership development opportunities.
What you will do in this role
Lead managers, supervisors, and multiple operational teams, ensuring performance targets are met.
Coach and develop direct reports, manage performance, and drive accountability.
Monitor KPIs, Service Level Agreements (SLAs), client satisfaction, and contractual compliance.
Build strong client relationships and lead business reviews and operational performance meetings.
Partner with HR, Training, Quality, Workforce Management, and Talent Acquisition to improve results.
Foster employee engagement, resolve people‑related issues, and promote continuous improvement.
Contribute to profitability, including revenue, margins, billing, seat utilization, and retention.
Support business growth, client visits, and strategic vendor relationships.
Develop towards full P&L ownership with appropriate training and support.
Your qualifications
C1 English proficiency, both written and spoken (mandatory).
Several years of BPO/contact centre operations management experience, ideally in Portugal.
2–4 years of progressive management experience leading supervisors and team leaders.
Proven ability to lead operational teams, coach managers, and improve performance.
Strong analytical, problem‑solving, communication, and presentation skills.
Ability to manage change, work under pressure, and maintain a professional approach.
Flexibility to adapt to operational scheduling requirements.
P&L or budget management experience is an advantage, but not mandatory.
What's in it for you?
Competitive salary and performance bonus.
Central Lisbon location, working on‑site.
Fully paid onboarding to prepare you for the role and client programme.
Leadership and career development programmes to support your professional growth.
Career progression opportunities, including development towards full P&L ownership.
Ready to lead the way? Take the next step in your career and make an impact on operational performance, team development, and client success.
Concentrix is an equal‑opportunity employer We're committed to equal employment opportunities and a workplace free from discrimination and harassment.
All recruitment decisions are based on business needs, job requirements, and professional qualifications, in accordance with applicable laws.
Eligibility to work Only candidates legally authorized to work in Portugal will be considered for this position.
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Empregador para Operations Manager II – Lisbon: Concentrix Portugal
Concentrix Portugal é um excelente empregador que valoriza o desenvolvimento profissional e o bem-estar dos seus colaboradores. Com uma localização central em Lisboa, a empresa oferece um ambiente de trabalho dinâmico e inclusivo, onde os funcionários têm acesso a formação completa e oportunidades de crescimento, além de uma retribuição competitiva com benefícios atrativos, como um bônus de boas-vindas. Junte-se a nós para fazer parte de uma equipa que se dedica a oferecer um suporte empático e eficaz aos nossos clientes.
Dados de contacto:
Equipa de recrutamento de Concentrix Portugal
