Num relance
- Tarefas: Apoiar utilizadores de uma ferramenta GPS através de email e chamadas.
- Empresa: Cognizant, uma empresa global de serviços profissionais.
- Benefícios: Pacote de benefícios abrangente, formação paga e oportunidades de desenvolvimento profissional.
- Outras informações: Ambiente multicultural com oportunidades de crescimento na carreira.
- Porquê este emprego: Faça a diferença ajudando pessoas a navegar pelo mundo todos os dias.
- Qualificações: Experiência em atendimento ao cliente e fluência em francês e inglês.
O salário previsto situa-se entre 49500 - 60500 € por ano.
Maps Customer Support Specialist
Join a project that helps people navigate the world — literally.
Be passionate about what you do and make a real impact every single day.
If you love driving, exploring, and improving how people move through the world, this role brings purpose and curiosity together.
Our Maps project is a place to grow, think big, experiment, and yes — even fail sometimes.
What matters is staying driven, staying curious, and staying human.
If that resonates with you, we want to meet you.
What You Will Do Support users of a major GPS Navigation Tool via email and inbound calls
Identify issues, troubleshoot effectively, and guide users toward the right solution
Document actions, categorize cases, and flag potential bugs for engineering teams
Provide both general and technical support for paid products
Escalate complex cases following established procedures What We're Looking For Customer service experience: Minimum 12 months, ideally in B2 C or B2 B contact centers Communication skills: Clear, confident, and customer‐focused
Native‐level French (written and spoken)
Fluent English Proactive mindset and strong team spirit
Ability to learn new processes quickly and adapt to a fast‐changing environment
Strong attention to detail and commitment to high‐quality work
Empathy and emotional awareness when supporting customers
Valid legal work permit for Portugal What We Offer Opportunity to join a global organization focused on growth and development
A multicultural, open‐minded, and supportive environment
Training and development programs, including language courses
Clear career progression and professional development
Full equipment and paid training from day one
Comprehensive benefits package:
Private medical healthcare
Life insurance
Cafeteria/benefits platform Relocation allowance and support (for candidates moving from outside Portugal) About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, helping clients transform their business, operating, and technology models for the digital era.
Ranked 185 on the Fortune 500 and consistently recognized among the world's most admired companies, Cognizant empowers organizations to build more innovative and efficient futures.
Empregador para French Client Facing Support Agent For Gps App in Lisbon: Cognizant Technology Solutions Corporation
A Cognizant Technology Solutions Corporation oferece um ambiente de trabalho dinâmico e multicultural, onde os colaboradores têm a oportunidade de crescer profissionalmente através de programas de formação contínua. A empresa valoriza a paixão e o compromisso dos seus funcionários, promovendo uma cultura de inovação e excelência. Além disso, oferece benefícios como trabalho em equipe e a possibilidade de trabalhar em projetos de grande impacto.
Dados de contacto:
Equipa de recrutamento de Cognizant Technology Solutions Corporation
