Num relance
- Tarefas: Apoiar clientes em italiano e inglês, resolvendo dúvidas sobre streaming e contas.
- Empresa: Empresa global de experiência do cliente com ambiente multicultural.
- Benefícios: Salário competitivo, 14 salários por ano, seguro de saúde privado e subsídio de refeição.
- Outras informações: Ambiente dinâmico com oportunidades de crescimento e desenvolvimento profissional.
- Porquê este emprego: Trabalhe remotamente em Portugal e faça parte de um projeto emocionante de entretenimento.
- Qualificações: Fluência em italiano e inglês, habilidades de comunicação e resolução de problemas.
O salário previsto situa-se entre 1000 - 1000 € por mês.
€1,000 per month × 14 salaries (gross) — plus 14 Salaries a Year, Private Health Cover, Meal Allowance.
Italian-Speaking Customer Support Specialist in Portugal (remote).
What you'll actually take home
€1,000 per month × 14 salaries (gross)
Portuguese contracts pay 14 salaries a year — your normal monthly salary plus a holiday and a Christmas salary.
The annual figure is well above monthly × 12, which is worth working out before you compare it to an offer at home.
The perks, in full 14 Salaries a Year
Private Health Cover
Meal Allowance
Work From Home Everything else in the package
You also get fully remote position from anywhere in Portugal, comprehensive paid onboarding and training, stable full-time employment, international and multicultural working environment, career development and internal growth opportunities, private health insurance Meal allowance, ongoing learning and development programs, and rotating schedule covering Monday to Sunday, 07:00–21:00, with 2 rotational days off.
The job itself
Closer Hire is partnering with a leading global customer experience company to recruit Italian-speaking Customer Support Specialists for an exciting streaming entertainment project, working fully remotely from Portugal.
If you're passionate about movies, TV series, and delivering outstanding customer experiences, this is a fantastic opportunity to join an international team supporting one of the world's most popular streaming platforms.
Day to day that means provide customer support via phone, email, and chat in Italian and English, assist customers with account management, subscriptions, billing, and streaming inquiries, troubleshoot technical issues related to streaming services, devices, and account access, guide customers through product features and platform functionality, resolve customer concerns efficiently while delivering an exceptional customer experience, accurately document customer interactions using internal systems, and elevate complex cases when necessary and ensure timely follow-up.
What you need to bring Flexibility to work rotating shifts, including weekends and public holidays
Suitable home-working environment and reliable internet connection
Currently based in Portugal or willing to relocate to Portugal
Ability to work independently and effectively in a remote environment
Comfortable using multiple digital tools and systems simultaneously
Strong problem-solving abilities and customer-focused mindset
Excellent communication and active listening skills Life in Portugal
Low living costs, 300-plus days of sun, and big international communities in Lisbon and Porto.
Closer Hire recruits for this role on behalf of our client.
We are an equal-opportunity recruiter and consider every applicant on ability alone.
Empregador para Italian-speaking Customer Support Specialist – Portugal: Closerhire
A CloserHire, oferecemos uma oportunidade única para trabalhar como Representante de Atendimento ao Cliente em Lisboa, numa empresa líder global em soluções de tecnologia e experiência do cliente. Com um ambiente multicultural e dinâmico, garantimos formação completa, benefícios atrativos como 14 salários anuais, seguro de saúde desde o primeiro dia e oportunidades de desenvolvimento profissional, tornando-nos um empregador de escolha para quem procura uma carreira gratificante em Portugal.
