Num relance
- Tarefas: Apoiar clientes em questões bancárias através de chat, telefone e email.
- Empresa: Empresa líder em BPO, com ambiente dinâmico em Lisboa.
- Benefícios: Salário competitivo, bónus de produtividade, seguro de saúde e subsídio de refeição.
- Outras informações: Alojamento permanente disponível e vida em Lisboa com baixo custo e muito sol.
- Porquê este emprego: Trabalha com um banco digital inovador e faz a diferença na vida dos clientes.
- Qualificações: Fluente em inglês e experiência mínima de 12 meses em serviços financeiros.
O salário previsto situa-se entre 1819 - 1819 € por mês.
€1,819 per month (gross), plus productivity bonus up to 300€ - plus Private Health Cover, Meal Allowance, Paid Training.
Banking Operations Specialist - English Market in Lisbon, Portugal.
What you'll actually take home €1,819 per month (gross), plus productivity bonus up to 300€
We put the figure in the advert on purpose. If it doesn't work for you, you should know that now rather than after three interviews.
- The perks, in full
- Private Health Cover
- Meal Allowance
- Paid Training
Everything else in the package You also get full-time position in Lisbon, Portugal. 40 hours per week on rotational shifts (24/7).
Paid training program before the role begins.
Health insurance from the first day of the contract.
Meal allowance card.
Holiday and Christmas allowances paid monthly.
Optional company accommodation for employees relocating to Lisbon.
The job itself Closer Hire is partnering with a leading BPO company in Portugal to recruit an Operations Customer Expert - Banking Expert for the English market, supporting one of the UK's most innovative digital banks.
This role is designed for professionals with experience in banking or financial services who want to apply their expertise in a dynamic and international environment in Lisbon.
Day to day that means provide expert customer support via chat, phone, and email for English-speaking customers.
Resolve complex banking enquiries related to accounts, payments, disputes, and transactions.
Act as a subject matter expert for banking operations within the team.
Handle fraud investigations, chargebacks, and complaint resolution with high attention to detail.
Deliver informed guidance on banking and financial services processes.
Support and share knowledge with teammates when required.
Ensure compliance with internal procedures and regulatory standards.
What you need to bring
Fluent in English (spoken and written).
Minimum 12 months experience in: Banking / Financial services / Insurance / Claims, billing, in Ireland or serving the Irish market from abroad.
Strong problem-solving and analytical skills.
Ability to handle complex customer cases independently.
Comfortable working with multiple digital platforms and banking tools.
Team-oriented with strong communication skills
Moving there To get you on the ground: permanent accomodation provided - check project files in drive.
Life in Portugal Low living costs, 300-plus days of sun, and big international communities in Lisbon and Porto.
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Empregador para Banking Operations Specialist – Lisbon: Closerhire
A CloserHire, oferecemos uma oportunidade única para trabalhar como Representante de Atendimento ao Cliente em Lisboa, numa empresa líder global em soluções de tecnologia e experiência do cliente. Com um ambiente multicultural e dinâmico, garantimos formação completa, benefícios atrativos como 14 salários anuais, seguro de saúde desde o primeiro dia e oportunidades de desenvolvimento profissional, tornando-nos um empregador de escolha para quem procura uma carreira gratificante em Portugal.
