Num relance
- Tarefas: Oferecer suporte ao cliente em operações bancárias através de chat, telefone e email.
- Empresa: Empresa líder em BPO, apoiando um banco digital inovador no Reino Unido.
- Benefícios: Salário competitivo, seguro de saúde, subsídio de refeição e formação paga.
- Outras informações: Oportunidade de crescimento profissional e acomodação opcional para quem se muda.
- Porquê este emprego: Desenvolve habilidades em um ambiente dinâmico e internacional em Lisboa.
- Qualificações: Fluência em inglês e experiência mínima em serviços financeiros.
O salário previsto situa-se entre 1819 - 1820 € por mês.
No experience? That's fine — this one comes with full training, in Lisbon, Portugal.
A typical day You'll spend most of it on provide expert customer support via chat, phone, and email for English-speaking customers.
Resolve complex banking enquiries related to accounts, payments, disputes, and transactions.
Act as a subject matter expert for banking operations within the team.
Handle fraud investigations, chargebacks, and complaint resolution with high attention to detail.
Deliver informed guidance on banking and financial services processes.
Support and share knowledge with teammates when required.
Ensure compliance with internal procedures and regulatory standards.
Would you fit?
We're looking for someone with fluent in English (spoken and written).
Minimum 12 months experience in: Banking / Financial services / Insurance / Claims, billing, in Ireland or serving the Irish market from abroad.
Strong problem-solving and analytical skills.
Ability to handle complex customer cases independently.
Comfortable working with multiple digital platforms and banking tools.
Team-oriented with strong communication skills.
- The money 1819.33 € with accomodation + productivity
- What comes with it Private Health Cover Meal Allowance Paid Training
Benefits Full-time position in Lisbon, Portugal. 40 hours per week on rotational shifts (24/7).
Paid training program before the role begins.
Health insurance from the first day of the contract.
Meal allowance card.
Holiday and Christmas allowances paid monthly.
- Optional company accommodation for employees relocating to Lisbon
- If you're moving for this permanent accomodation provided - check project files in drive
Notes: candidates need to first pass duplicate check and then pass the following 2 tests: (english) and (basic pc test) 24/7 shifts
Who you'd work for Closer Hire is partnering with a leading BPO company in Portugal to recruit an Operations Customer Expert – Banking Expert for the English market, supporting one of the UK’s most innovative digital banks.
This role is designed for professionals with experience in banking or financial services who want to apply their expertise in a dynamic and international environment in Lisbon.
You will provide expert support on banking operations and ensure accurate
About Portugal Low living costs, 300-plus days of sun, and big international communities in Lisbon and Porto.
Closer Hire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.
#J-18808-Ljbffr
Empregador para Banking Operations Specialist – English Market – Lisbon: Closerhire
A CloserHire, oferecemos uma oportunidade única para trabalhar como Representante de Atendimento ao Cliente em Lisboa, numa empresa líder global em soluções de tecnologia e experiência do cliente. Com um ambiente multicultural e dinâmico, garantimos formação completa, benefícios atrativos como 14 salários anuais, seguro de saúde desde o primeiro dia e oportunidades de desenvolvimento profissional, tornando-nos um empregador de escolha para quem procura uma carreira gratificante em Portugal.
