Num relance
- Tarefas: Liderar e coordenar respostas a incidentes críticos, garantindo a rápida restauração de serviços.
- Empresa: Empresa inovadora que une talentos e tecnologias para transformar o mundo digital.
- Benefícios: Desenvolvimento profissional, seguro de saúde familiar e programas de team building.
- Outras informações: Ambiente amigável com regime de trabalho híbrido em Lisboa.
- Porquê este emprego: Seja a voz principal em incidentes e faça a diferença na operação de negócios.
- Qualificações: Licenciatura em áreas tecnológicas e experiência em Gestão de Incidentes.
O salário previsto situa-se entre 49500 - 60500 € por ano.
We're fast learners, hard workers, natural collaborators... and we Make Modern Happen!
Our ambition is to unlock the potential of our digital world so that organisations everywhere can innovate and thrive securely.
We aim to achieve this goal by bringing together the world’s most talented people and the most powerful technologies, combining them to address our customers' challenges and to build something stronger together.
If you share our vision, join us!
Right now, we are looking for an Incident Manager to integrate our Talent team.
Your responsibilities include
Lead and coordinate responses to high-priority incidents, mobilising technical teams and suppliers to restore services quickly.
Provide out-of-hours availability to manage critical incidents affecting business operations.
Act as the main point of contact during incidents, providing clear and timely updates to management and business teams.
Monitor support activities and ensure response and resolution times meet agreed SLAs.
Collaborate with Problem Management teams to identify root causes and implement preventive actions to avoid recurrence.
You must have
Bachelor’s degree in Computer Science, Information Technology, or a related field.
Extensive experience in Incident Management and Major Incident Management (preferably in the banking, payments, or e-commerce sector).
Strong knowledge of ITIL frameworks and ITSM tools (e. g., Service Now, Jira Service Management).
Fluency in Portuguese and an excellent level of English (daily communication with international teams).
We offer
Regular professional development; Health insurance, with family package; Regular teambuilding programs; Friendly workplace. Workplace: Lisbon – Hybrid Regime de trabalho híbrido.
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Empregador para Incident Manager – Hybrid: Claranet Portugal
A Claranet Portugal, oferecemos um ambiente de trabalho dinâmico e colaborativo em Lisboa/Porto, onde a inovação e a automação são valorizadas. Os nossos colaboradores têm acesso a oportunidades de crescimento profissional, formação contínua e um pacote de benefícios competitivo, promovendo um equilíbrio saudável entre vida pessoal e profissional. Junte-se a nós para fazer parte de uma equipa que está na vanguarda da tecnologia em cloud computing.
