Num relance
- Tarefas: Comunica com clientes e gere a comunidade online da marca L'Oréal.
- Empresa: L'Oréal, líder em beleza com mais de 110 anos de experiência.
- Benefícios: Salário competitivo, formação abrangente e subsídio de refeição diário.
- Outras informações: Ambiente dinâmico em Porto com oportunidades de crescimento profissional.
- Porquê este emprego: Seja a voz da marca e ajude clientes a encontrar a sua beleza.
- Qualificações: Fluência em alemão e experiência em gestão de comunidades nas redes sociais.
O salário previsto situa-se entre 64058 - 78294 € por ano.
About the Company L’Oréal is the ultimate "Beauty Pure Player" – dedicated exclusively to beauty, for every kind of beauty.
With over 110 years of unparalleled expertise, we possess a deep understanding of the desires and aspirations of consumers worldwide.
Your Responsibilities Customer communication & advice: You’ll respond to comments and direct messages across all social media channels, advise customers on beauty products and offer quick solutions.
Community management: You’ll moderate and engage with the online community, act as a brand ambassador and ensure that the correct ‘tone of voice’ is maintained at all times.
Problem-solving & Escalation: You will follow up on customer enquiries until they are fully resolved and escape complex cases to the relevant departments (such as the Social Media Manager).
Social Listening & Reporting: You will monitor trends as well as critical or viral topics, oversee quality, and produce analyses and reports using the Sprinklr tool.
REQUIREMENTS Fluent German (C1) with excellent communication skills
Social media expertise: Previous experience in community management on social media (Tik Tok, Instagram, etc.) or significant experience in content creation on your own channels with a large number of followers.
Soft skills: High level of empathy, strong focus on customer satisfaction, customer-centric approach, problem-solving skills and the ability to work well in a team.
IT skills: Good IT skills, as well as proficiency and speed in using reporting tools to track interactions.
Flexibility: Willingness to work shifts.
OFFER Comprehensive Training
Work Schedule: 40 hours per week, Monday to Sunday, from 08:00 to 20:00.
Holiday and Christmas Allowances: Equal to the base salary, paid as a monthly percentage on top of your salary.
Meal Allowance: €7.00 per day, provided by a debit card for tax exemption.
Health Insurance: Available from the first day of the employment contract.
Workplace: Porto.
The gross monthly salary is €1,611.84
Contract Details: Initial 12-month term contract, extendable up to 24 months. Permanent employment after 2 years.
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Empregador para Community Specialist in Porto: City Job Offers
A L'Oréal, como um dos principais players de beleza do mundo, oferece um ambiente de trabalho dinâmico e inclusivo em Porto, onde a criatividade e a inovação são valorizadas. Os colaboradores têm acesso a formação abrangente, benefícios competitivos como subsídio de alimentação e seguro de saúde desde o primeiro dia, além de oportunidades de crescimento profissional dentro de uma marca reconhecida globalmente. Junte-se a nós para fazer parte de uma comunidade apaixonada pela beleza e pelo atendimento ao cliente.
