Num relance
- Tarefas: Apoiar jogadores franceses e resolver problemas de forma eficiente.
- Empresa: Celesta, uma empresa inovadora no desenvolvimento de iGaming em Lisboa.
- Benefícios: Seguro de saúde e dental, além de outros benefícios da empresa.
- Outras informações: Contrato de 6 meses com possibilidade de renovação.
- Porquê este emprego: Trabalha num ambiente dinâmico e impacta a experiência de apostas online.
- Qualificações: Experiência em atendimento ao cliente e fluência em francês.
O salário previsto situa-se entre 29700 - 36300 € por ano.
Celesta, part of La Royale Group, is a fast-growing i Gaming development company dedicated to building next-generation online sports betting experiences.
Based in Lisbon, our multidisciplinary team is committed to quality, innovation, and regulatory excellence, creating solutions that engage players and stand out in the highly competitive i-gaming regulated market.
We are looking for a
French-speaking Customer Success Specialist to join our Team in Lisbon!
The role is office-based at our offices in the Carnaxide area. It is a 6-month contract, with the possibility of renewal depending on business needs.
Responsibilities
Act as the main point of contact for French players.
Oversee and support customer service processes for players.
Handle escalated player requests (payments, bonuses, KYC, account verification, technical issues).
Coordinate with risk, fraud, payments, and technical teams to resolve player issues efficiently.
Monitor SLAs, response times, and customer satisfaction levels.
Identify churn risks and propose corrective commercial actions.
Localize and adapt marketing content for French market.
Provide performance reporting and strategic recommendations to operators.
Requirements
Strong background in customer service, including handling player support and escalations.
Understanding of i Gaming KPIs (FTDs, GGR, NGR, ARPU, retention rates).
Familiarity with responsible gaming good practices, AML, KYC, and compliance frameworks.
Fluent in French (written and spoken).
Strong conflict-resolution and problem-solving skills.
Ability to work in a fast-paced, performance-driven environment.
Experience using CS Solutions platform and player support tools.
Strong analytical capabilities.
- We offer
- Health and dental insurance
- Other benefits according to the Company's Policy
- #J-18808-Ljbffr
Empregador para French speaking Customer Success Specialist: Celesta
A Celesta, parte do La Royale Group, é um empregador excecional que valoriza a inovação e a qualidade no desenvolvimento de experiências de apostas online. Localizada em Lisboa, a empresa oferece um ambiente de trabalho dinâmico e colaborativo, com oportunidades de crescimento profissional e benefícios como seguro de saúde e dental. Junte-se a uma equipa multidisciplinar que se dedica a criar soluções envolventes para o mercado de iGaming, onde a sua contribuição fará a diferença.
