Num relance
- Tarefas: Apoiar clientes no setor de energia através de múltiplos canais.
- Empresa: Equipa de atendimento ao cliente em crescimento em Guimarães.
- Benefícios: Salário atrativo, formação paga e oportunidades de crescimento na carreira.
- Outras informações: Ambiente moderno com possibilidade de trabalho remoto após 3-4 meses.
- Porquê este emprego: Trabalha num ambiente dinâmico e faz a diferença na experiência do cliente.
- Qualificações: Fluência em francês e boas habilidades de comunicação.
O salário previsto situa-se entre 18900 - 23100 € por ano.
About the Role Join a growing customer service team supporting the energy sector in Portugal.
As a French-Speaking Customer Service Advisor, you will assist customers through multiple channels, provide solutions to their enquiries, and contribute to delivering a high-quality customer experience in a dynamic and fast-paced environment.
Key Responsibilities
Handle inbound and outbound customer calls.
Manage customer requests through back-office channels.
Provide guidance and support throughout the customer journey.
Identify customer needs and propose appropriate solutions.
Handle objections and complaints professionally.
Perform customer service and sales‑related activities.
Ensure a high standard of customer satisfaction.
Work with multiple systems, applications, and digital tools.
Requirements
French proficiency (C1/C2 mandatory).
Good computer and digital skills.
Excellent communication and interpersonal skills.
Customer-oriented and results-driven mindset.
Proactive approach and problem‑solving abilities.
Previous experience in Customer Service, Customer Support, Call Centre, Sales, Customer Care, or Advisory roles is an advantage.
Availability to work rotating schedules.
Full‑time availability (40 hours per week).
Candidates must already be residing in Portugal.
EU work authorization required.
What We Offer
Employment contract from the first day of training.
Paid initial training.
Attractive salary package based on experience.
Attendance bonus.
Guaranteed productivity bonus during the first 6 months.
Meal allowance.
Company benefits and exclusive partnerships.
Career growth and development opportunities.
Modern and well‑equipped office environment.
Dynamic and supportive international team.
Possibility of remote work after 3-4 months based on performance.
- Schedule
- Monday to Saturday
- Rotational shifts between
- Full‑time (40 hours per week)
- #J-18808-Ljbffr
Empregador para French-Speaking Customer Service Advisor – Guimarães: Boeva Tech
A Boeva Tech, situada em Guimarães, é um excelente empregador que valoriza o desenvolvimento profissional dos seus colaboradores. Oferecemos um ambiente de trabalho colaborativo e inclusivo, com formação contínua e oportunidades de crescimento, além de um sistema de bónus atrativo que recompensa o desempenho. Junte-se a nós para fazer parte de uma equipa dedicada a oferecer soluções financeiras personalizadas e a criar experiências positivas para os nossos clientes francófonos.
